OPD 101
Measures how long customers wait for their order.
What is Wait Time?
This tile in GIF tells us which orders need to be located.
What is staging?
Orders are close to their pick due time.
What is shift resources to picking?
Wait time begins when the customer marks arrived.
True
This team owns the fulfillment deliverables.
Who is the fulfillment coach?
Measures whether orders are picked at due time.
What is OTP?
This role gets the order ready before dispensing.
Who is the prepper?
A customer arrives but their order isn't completely staged?
A good daily schedule can still have hourly staffing gaps.
True
The best way to understand associate behaviors is to do this.
What is observe?
Measures accuracy of tote location.
What is scan stage?
This role takes the order out to the customer and drivers.
Who is the dispenser?
An associate repeatedly has a low pick rate.
What is observe their pick walk?
High pick rate automatically means strong fulfillment performance.
False
Every action plan needs these two things.
What is an owner and a deadline?
The deli team uses this app to prepare MTO's.
What is fresh production app?
This was created to reduce the time it takes to prep GMD orders.
What is create trip label?
The same item keeps showing up as a NIL despite onhand.
What is investigate the item?
Fulfillment alone owns Pre-Sub.
False.
When results miss expectations, leaders should identify this_______.
What is root cause?
Sales divided by orders gives you this.
What is basket size?
We use this when too many items are in a tote, and the order needs a secondary label.
What is create tote label?
You know you have a staffing gap tomorrow, when do you address it?
What is today?
The Dallas Cowboys are the best football team.
True.
Leaders should manage behaviors that drive these.
What are results?