Dealership Rules
How does our BDC team receive all pertinent dealership specific rules?
Is this a spam?
(Do not repeat the word spam)
What time should we begin pages for AM shift?
8 AM
Ian says "Buyers are ____"
liars
What my payments look like with my '99 Tahoe with 300k miles for trade in? Im lookin at the NEW F350 and need my payments to be around $150.
Oh and I owe 16 k on my trade. Can we make this happen?
We would love to take a look at your trade and offer you top dollar! Our financial advisor can discuss all of your options once a complete appraisal is provided! Can you swing by tomorrow at 2?
I have someone who wants to come in Monday but doesn't want to provide phone number and email (Dickson), how should I handle?
We are unable to provide a savings voucher without both.
Can you have someone send me pics of the lifted F-25O?
What needs to be done for every appointment, daily?
Appointment follow ups
Ian says "Put some _____ on it"
RESPECK
I get I am prequalified, but I need a guarantee! What can you do for me?
We can guarantee that our team will do everything we can to ensure you have the best experience possible! We have specialists available to get you in and our quickly and in your new ride!
(Duck and dodge)
I have a customer who came in and needs a cosigner, Mom is in another state, how can she help?
Mom can complete a credit application online, and dealership will handle from there.
I live two hours away! I'm not driving all that way for a wasted trip!
I understand your time is valuable! Lets get you set up with a preapproval application and we can go from there!
What two places does a lead need to be submitted to?
Portal and leads email
A++++++
So you're saying, if I go down there, I wont pay $1 over $150 a month???
Our event advisor can go over all of the specifics for that incentive, but I will definitely make note that you are interested! Can you come by tomorrow at 2?
How long after the event ends can we schedule appointments?
1 week from last day of event
I came in two months ago and they said they could only approve me with a co-signer. Nobody likes me and I have no family or friends to help
Sorry to hear that things didn't work out last time, but we are back with a better and new event!
Has your situation changed at all within the last two months?
How should comments be sorted so all are visible?
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Ian says... "He can't finance a stick of ________"
Bubble Gum
OK, I can come. But I got zero to put down and my credit looks like it hit it rock bottom and never looked back. What can you do for me?? (general dealership)
We have zero down options available! I will ensure that all questions and concerns are noted for your appointment! Can you come by tomorrow at 2?
(Duck and Dodge)
What two terms are used to describe dealership rules.
Black and White
Aggressive
Do you do commercial loans?
We have access to several lenders and our financial advisor can discuss all of those options with you! Can you swing by tomorrow at 2?
What needs to be deleted first before entering a reschedule?
original appointment or lead
Ian says "We're cooking but we need some ______"
razzle dazzle
What does your weekly closing percentage need to be at to reach the max incentive?
above 75% (add $4 @hour)