Expectations 🫡
What can you wear while on duty?
Duty jacket and/or duty shirt and close-toed shoes
THESE ITEMS are essential duty equipment? List all the items.
1) Duty Keys
2) Duty Phone
3) Duty Phone Charger
4) Duty Backpack
Duty Reports must be turned in no later than THIS TIME the following morning via Roompact on weekdays and no later than THIS TIME on weekend shifts.
10:00AM & 7:00PM
Residents are not allowed to have any animals or pets, other than one fish tank that can hold THIS MANY GALLONS?
10 gallons
It is the responsibility of THIS PERSON to respond on site, answer caller questions and log all calls/notes/response/work order/ IRs for the duty log.
Duty Coordinator (DC)
Holds should be no longer than THIS MANY HOURS?
2
In what person should IR's be written in?
Third Person
Residents should not park micromobility devices (Electronic Scooters, Skateboards) in the suite area of the hall to prevent fire hazards. All devices must be parked either OF THESE AREAS.
Outside of the hall or inside the resident's room.
In the case of a Fire Alarm, Notify UCIPD and Primary. Encourage students to gather in THIS AREA.
THESE RAs conducts rounds, address policy violations, and communicated to regarding maintenance issues. Each community has a different amount of THESE RAs on call due to the size of their communities.
Back-Ups (BU's)
What should you use to enter housing spaces, even if a resident holds the door?
The Electronic Key Fob
Please call THIS PERSON when medical personnel are on-site addressing a medical concern. THIS PERSON will arrive and provide support to responding RAs
Primary
How long are residents allowed to have overnight guests?
A maximum of three days during a two-week period.
An RA can locate useful tools and materials in THIS AREA for RA usage when responding to facility challenges. They generally contain wet vacuums, vomit powder, disinfectant spray, and more.
RA Duty Closets
What times does duty start & end? On Weekends & Weekdays.
Sun-Thurs: 5pm-8am
Fri & Sat: 7pm-7pm
DC is responsible for texting Primary by THIS TIME to confirm all duty members are present and provide the first and last names of all duty members.
4:45PM
RAs submit work order for THESE TWO AREAS.
Common rooms & public areas
If marijuana is found while on call, without touching their items or the marijuana, the RA should ask residents TO DO THIS.
The RA should be collecting names and IDs to submit an IR as well.
Flush any remaining or visible marijuana in the toilet.
Sometimes residents will bring back shopping carts from local areas and abandon them in the hall or within the community. When this occurs, move the shopping cart to the following locations depending on the community, and submit a work order for the carts to be returned to the businesses. (You can say one area or multiple, but they all must be correct)
Arroyo Vista – The Community Center
Mesa Court - The Leadership Office
Middle Earth – Behind Operations shop by Pippin
When should an RA start to gather their duty materials before their shift?
15 minutes prior
What should you say when answering the duty phone?
“Thank you for calling the (Insert community) Emergency Duty Line. This is Resident Advisor [your full name] speaking. How may I help you?”
OR
“(Insert community) Resident Advisor Emergency Duty Line, this is [your full name] speaking.”
RAs may trade duty shifts if they need to adjust their schedule for a conflicting commitment. Duty trades must be made at least THESE MANY BUSINESS DAYS in advance so that RLC staff have time to review and approve the trade.
One Day
Describe RA Procedures is alcohol if found with an underage resident/s.
1. Knock loudly and inform residents that you are the RA on duty.
2. Ask to speak with the contract holder of the room.
3. Ask everyone present to have a seat on the floor, if possible.
4. Check IDs of all individuals present.
5. Ask residents to dispose of any open or sealed alcohol. Alcohol should be dumped out in the bathroom sink in the presence of an RA.
6. Ask residents to open the fridge, wardrobes, and any compartments that they may have hid alcohol in. Be observant of residents’ and guests’ condition. If there is concern for alcohol poisoning, contact UCIPD for a medical