CDR
What post mark date do we key?
oldest
What do you key when acct number is split
ex: 60112345*****9876?
Only key last four
Can DPL and DEP account numbers be keyed?
Yes, as long as they are not partials.
What takes priority in CPS?
State ID/Driver License
social
everything else
Can you split docs in CDV
yes
Do you key gen codes in UCDR?
no
If there is no written or printed signature date, what other info can we use?-
Auto signed date
We key everything we see in cm name except…-
Prefixes (Mr/Mrs/Ms)
Are these post mark dates?
no
Is this a phone number you capture?
224-813-5717
no
CDV fax number is 224-813-5717
What address do you key
envelope
When can we key co client info?
Only if client info is not provided.
How many digits do DSL, DEP, AND DPL have-
DSL-15, DEP-10, DPL-12
What date would you key?
06/30/2023
What do we do with rm cdv mail?
batching:shred
keying:misc.
What do you do if the name on the document is different from the one on the envelope?
key name from doc and leave a note
If printed and signed names don’t match, which do we key?-
Key signed name and leave note
Fill in black statement-
Key name on letter (if applicable)
What is wrong with this doc?
typo
Try to name 3 misc. docs
Customer letters, returned mail, fraud application, visa, i-20, employment authorization card, student applications, Checks TO the customer, envelopes/shipping labels, state sales tax forms, any tax form, non-university/dorm lease agreements.
What would you categorize this as?
This charge is fraudulent, I'm a victim of identity theft but the discover account is mine. I shouldn't be held responsible for it. I have a police report from my card getting stolen.
SEC
What key words suggest a legal document?
Judgment, lien, mortgage/estate, payoff, subpoena
What verbiage should be moved to other?-
Breach of warranty, hold harmless, indemnification.
What verbiage should be moved to other?
Bankruptcy, Payoff, Judgements, Liens, Name changes
When do you use packet flag?
When two documents are on the same page, unless it's a social and ID together