Domestic
“I’m at 24 Banksia Street, Newcastle"
What is the exact location of the emergency? /
Where am I sending police to?
“They’ve been drinking tonight. I don’t know whether they’ve taken anything else.”
Has the person been drinking or taking drugs? / Is anyone under the influence of drugs or alcohol?
“My name is Alex Taylor. My number is 0412 345 678"
What is your name? What is your best contact number?
“It’s on Newcastle Road near the intersection with Griffiths Road. We’re just before the traffic lights.”
What is the exact location of the crash? / Where am I sending police to?
“No. We haven’t done that yet because we’re waiting for the emergency services and checking that everyone is okay.”
Have the drivers exchanged details?
“My partner is threatening me and has been smashing things in the house. I’m scared it’s going to get worse.”
What is happening there now? / Can you tell me what's happening?
“Yes, my two children are here. They’re in the bedroom away from what’s happening.”
Are there any children there? /
Are there any other people at the address?
“I’m in a room with the door shut, but they’re still in the house.”
Are you somewhere safe at the moment?
“Yes. There’s one person still inside one of the cars. The door looks badly damaged and the person says they can’t get out.”
Is anyone trapped or requiring rescue?
“Yes, I think both will need towing. They’re both badly damaged and neither looks safe to drive.”
Do either of the vehicles require towing?
“My wrist is hurting where I was grabbed. I don’t think it’s broken, but I’d like someone to check it. Yes, please send an ambulance if possible.”
Is anyone injured? Do you need an ambulance
“He is wearing a black hoodie, grey shorts and a beanie"
What does the person look like / what are they wearing? / Can you describe him?
“Yes. There’s currently an AVO in place. Police were involved when it was issued.”
Are there any current court orders or an AVO?
“Yes, please send an ambulance. One person has a cut on their head and another person is complaining about pain in their chest.”
Is anyone injured? Do you need an ambulance?
"Yeah there's some metal on the road but I can't see anything coming from the car"
Is there any debris or fluids on the road?
“Yes. They’re still inside the house. I’ve moved into another room and shut the door.”
Is the person responsible still there?
"He's still here but he just grabbed his car keys"
Is he still there? / Is he still at the premises? / Has he left the premises?
“My partner has had some mental-health treatment in the past, but I don’t know the exact diagnosis or what medication they’re currently taking.”
Does anyone have any diagnosed mental health or medical conditions?
“Two vehicles. One is a white Toyota Corolla and the other is a blue Mazda SUV.”
How many vehicles are involved and can you describe them?
"No, there's nothing dangerous like that in the cars"
"Are any of the vehicles carrying hazardous goods?"
“I haven’t seen a weapon, but there are knives in the kitchen.”
Are there any weapons involved?
“Yes. Police have been called before, but tonight it’s gotten worse.”
Has anything like this happened before? / Have police been to this address before?
"It's like a big Arnold Schwarzenegger knife"
“Maybe, I think one of the drivers had just left the pub"
Was alcohol or drugs involved? / Was anyone under the influence of drugs or alcohol?
"One of the drivers is still sitting in the car I think"
"Is everyone out of the vehicles?"