Getting the guest excited
When you greet a guest you should be…?
A. Interesting, engaging and listening
B. Hungover, disagreeable and inattentive
A. Interesting, engaging and listening
It is easier to recommend when you…?
A. Know why you are recommending this and why you think it is good.
B. Don't make it sound appealing and feel unsure about what it is.
A. Know why you are recommending this and why you think it is good.
How should you talk to a guest?
A. Would you like something to drink? / Are you ready to order?
B. Could I interest you in a beer, glass of win or a gin/tonic?
B. Could I interest you in a beer, glass of win or a gin/tonic?
The restaurant is busy and a guest ask you a question. What do you do?
A. You should always respond with “yes of course I will help you – just give me a minute and I will be back”.
B. Say that you don't have time and walk away.
A. You should always respond with “yes of course I will help you – just give me a minute and I will be back”.
When you show up for work you should…?
A. Put on your biggest smile
B. Look sad because you did not have time for aprés ski
A. Put on your biggest smile
When you recommend you should be…?
A. Indifferent and imprecise
B. Passionate and specific
B. Passionate and specific
The guest will try your recommendation if...?
A. You only tell them about it and walk away.
B. You ask them if they want to try it.
B. You ask them if they want to try it.
How should you talk to a guest?
A. How does it taste?
B. Is everything allright? How did you like this thing I recommended?
B. Is everything allright? How did you like this thing I recommended?
When you have a bad day, you should…?
A. Keep negative comments and opinions to yourself – they just make you seem unintelligent.
B. Let it out on your coworkers and be frustrated with guests.
A. Keep negative comments and opinions to yourself – they just make you seem unintelligent.
When greeting a guest it is always nice to...?
A. Look away and pretend they are not there.
B. Greet them by their name.
B. Greet them by their name.
People find you trust worthy, when you…?
A. Use a sterner and deeper voice
B. Don't know what you are talking about
A. Use a sterner and deeper voice
A guest is more likely to say yes if...?
A. You nod and smile while asking if they want to try it.
B. You say "You don't want to try this, do you?" and look in doubt.
A. You nod and smile while asking if they want to try it.
How should you talk to a guest?
A. Have you finished eating?
B. Was everything to your liking? Is there anything you would like? Coffee, drink, dessert?
B. Was everything to your liking? Is there anything you would like? Coffee, drink, dessert?
What is the correct answer if a coworker asks for something?
A. Yes please (Ja TAK!)
B. Yes yes...
A. Yes please (Ja TAK!)
A couple enters the restaurant while you are setting a table. What should you do?
A. Look up and greet the guest before you continue your work.
B. Continue with the table setting, because you don't have time for distractions.
A. Look up and greet the guest before you continue your work.
It is always good service when you…?
A. Describe the recommendation passionately in details.
B. Push guests to buy something they don't want.
A. Describe the recommendation passionately in details.
If you are selling something you don't like you should always...?
A. Tell the guest you don't like it and look disgusted.
B. Avoid your personal opinion and focus on facts.
B. Avoid your personal opinion and focus on facts.
How should you talk to a guest?
A. You wouldn't like any coffee or dessert, would you?...
B. You would like some coffee right? And a dessert?
B. You would like some coffee right? And a dessert?
If you don’t know the answer to a question, you should...?
A. Tell the guest that he/she should ask someone else.
B. Always politely explain, and tell the guest that you will help them find an answer to their question.
B. Always politely explain, and tell the guest that you will help them find an answer to their question.
"Walk by welcome" means that you should…?
A. Try to avoid the guests when you walk through the restaurant.
B. Acknowledge the guests by smiling, saying "enjoy" etc. when you pass them in the restaurant.
B. Acknowledge the guests by smiling, saying "enjoy" etc. when you pass them in the restaurant.
Guests like it when you…?
A. Don't show any interest in them.
B. Build a relationship and learn about their day.
B. Build a relationship and learn about their day.
You should give the guests their bill…?
A. When they ask for it.
B. ASAP
A. When they ask for it.
The guest wants coffee so you…?
A. Bring him coffee and leave him in peace.
B. You ask if he would like some avec with that coffee.
B. You ask if he would like some avec with that coffee.
Being polite means that you should…?
A. Always use "please" when asking – and "thank you" when you receive an answer.
B. Always talk to the guest as if you are talking with your buddy.
A. Always use "please" when asking – and "thank you" when you receive an answer.
What does the 3-1 rule mean?
A. Within 3 meters of the guest, we acknowledge them with eye contact and smiles. Within 1 meter we will welcome them verbally.
B. Within 3 meters we don't have to acknowledge the guest if we don't feel like it. Within 1 meter we should smile.
A. Within 3 meters of the guest, we acknowledge them with eye contact and smiles. Within 1 meter we will welcome them verbally.