Communication
These two letters are used in Midas to tell you that your account is a refund work queue account
What is "WQ"?
This is what an appeal writer does if they disagree with the payor's request for a refund
What is write an appeal?
This is where you document (instead of Aeos) action taken on a refund work queue account
What is Epic account activities?
This action is taken by the appeal writer if they determine that the payor's request for a refund is correct.
What is close the account?
This spreadsheet located in Teams is where the appeal writer requests a supervisor's approval to close a refund work queue account
What is "close no basis for appeal"?
This email address is used to ensure a refund is sent to the payor if the account is closed
What is SWCREDITS@BSWHealth.org?
This document from the payor tells you why they are requesting a refund
What is an audit letter?
The Refund Work Queue Process Flow document which gives directions on how to request a refund can be found in this location
What is the DRC Appeal Writer SharePoint?
Written by the AA when the refund work queue account is set up, this phrase alerts the appeal writer that this is a refund account
What is ******EPIC WQ ACCOUNT*******?
This action is required if the account is closed at any phase of the appeal process
What is send refund request to SWCREDITS@BSWHealth.org?