Coverage
In what scenario is File Note Template 81 used when verifying coverage
Qualifying a V*1
Which tools can we use to locate claimant information that may not be listed on the claim tree
ISO and Accurint
What indicator is marked ECS when a coverage question has been identified
Alert
The inventory insight alerts provide what information
Reasons that you have the claim to move it toward resolution
What claims require a QFC
Everyone
Liability Coverage
$25,000 bodily injury per person
$50,000 bodily injury per accident
$25,000 property damage per accident
In what tool can we find the quick links
Claim Summary Screen
Where can we find the estimate for a vehicle
Vehicle damages tab, view estimate
Where can we find our saved voicemails
Overview
What does is mean when an insured is utilizing a TNC Platform and is in Period 3
On the Lyft or Uber App and Passenger is in vehicle.
What alert in ECS helps us to identify a UDD Investigation is needed
UL red alert
What tool do we use to assist with making a liability decision
3-PET
Where do we go to send a salvage assignment
Vehicle, Salvage Details Tab
What tasks are listed under Performer Tasks
High Priority Tasks
What are the approved call states
Scheduled meeting on calendar
Available
Unplanned
Which endorsement has been added to GA policies that change how we investigate policy drivers
9811C
When conducting a liability investigation, what tool do we use to obtain a detailed account of the accident from the parties involved
Recorded Statement
How do we send an underwriting review in ECS
Policy tab>policy details>Underwriting review at bottom
What is listed under the claim lifecycle
Damages
Investigation
Other
Coverage
What department brings in the most money for State Farm
Subrogation
What is a coverage analysis
PCIEO
Policy, Car, Insured, Exclusion, Other
What are the four components that make up the life cycle of a claim
Coverages
Investigation
Damages
Settlement
How do we update a TIN number in ECS
Click on the participant> contact info tab> Maintain additional SPI> select SPI type
Where can go to find my oldest task
Chip Task Tab
What is the purpose of "Ask Max"
AI resource that help assist in basic claims questions or locating resources