Dublin Cleaners
Retention/Customer Experience
Delivery/Upselling
Secret Shopper
Culture
Industry
FINAL JEOPARDY
100
What is the Eco Friendly solvent called we use to clean in our dry cleaning process?
K4
100
What is retention?
Getting a customer and keeping them!
100
What is the bonus for a successful counter conversion?
$20
100
What are 2 things you must be wearing to work?
Your name tag and logoed apparel.
100
What does CSR stand for?
Customer Service Representative?
100
True or False: There are industry publications specifically designed for team members like you.
TRUE!
200
How many years has Ryan been at Dublin Cleaners?
14 Amazing Years (same amount of time he's been married)
200
True of false: when collecting email address you should word the question like “What is your email address?” Instead of “Can I have your email address?”
TRUE
200
What is the reward for a Fluff & Fold subscription bonus?
$100
200
True or False: Store cleanliness is evaluated in the SS.
TRUE!
200
What is one of the benefits Dublin Cleaners provides to their team members?
401k matching
Paid Time Off
Holiday Pay
Perfect Attendance Bonus
200
What is the difference between a spot and a stain?
Spot has more potential to break down.
Stain has less odds it will break down
300
How many routes and route drivers was there when Ryan started?
6 routes and 3 drivers! (we have doubled since then!)
300
True or False: A raving fan is someone who yells a lot.
FALSE:
Simply put:a customer you would have to pay to leave.
300
What are 2 ways we can upsell a conversation with a customer at drop off?
Monthly specials,Fluff and Fold, Pickup & delivery
300
How often do the stores get graded?
Once a quarter
300
What is the name of the consulting group Jen is a part of?
The Route Pros
300
What is the biggest industry convention called? (it happens every other year)
The Clean Show
300
What are the 5 core values of Dublin Cleaners?
400
What is the original name of Dublin Cleaners?
Hudson
400
How many words (minus customers name and your signature) is in the hand written "Thank You" cards we write to customers?
31
400
How many delivery routes does Dublin Cleaners currently have?
13
400
How many total points are in the point system? (within 10)
240
400
What is one way to help out a team member?
Take out the garbage/ Clean the store in full/organize drawers/fill a shift/teach them something new
400
How many dry cleaners are in the USA? (Within 10,000)
29,098
500
Hudson Cleaners was originally what before it became a dry Cleaners?
A barber shop
500
What are the three topics in the 555 program?
5 New customer calls
5 lost tunas
5 Cherry Picks
500
What are three characteristics of a more successful "Right for Route" customer?
1. At drop off
2. Financial Freedoms
3. 5+ pieces
500
What are the top 3 point reductions on the Secret Shopper report?
1. Do you have any spots/stains? or Special Attention?
2. Are you interested in pickup & delivery service?
3. How did you hear about us?
500
What is one way to keep a thriving workplace culture (begins with a "C")
Communication
500
What is Dry Cleaning?
The absence of water or water free cleaning