SERVICE STANDARDS
A resident, family member, or coworker brings a concern to you. What should you do first?
What is Hear their Needs and Respond Quickly?
How many employees do we have on our roster?
What is 175 employees
What HR software do we use for clocking in and out and managing benefits?
What is ADP?
This federal law from 1938 outlines rules for minimum wage, overtime pay, and tracking work hours.
What is the Fair Labor Standards Act (FLSA)?
What does “HRG” stand for?
What is Human Resources Generalist
Two coworkers are having a disagreement. Instead of taking sides or making the situation worse, you help them communicate and find a solution. What service standard are you demonstrating?
What is Managing Situations for Positive Outcomes?
Clue: Who is the Vice President of HR for our company?
Who is Jack West?
What does ADP stand for?
What is Automatic Data Processing?
This federal agency enforces laws that make workplace discrimination illegal.
What is the Equal Employment Opportunity Commission (EEOC)?
What document outlines workplace policies and employee expectations?
What is the Employee Handbook?
You’re having a busy day and someone asks you for help. Even though you're busy, you stop and treat them with kindness and compassion. Which part of our service philosophy are you putting into action?
What is Caring Approach in Everything We Do?
What does SHCM stand for?
What is Southern Healthcare Management?
What system do employees use to complete required online training?
What is Relias?
This law protects eligible employees who need time away from work for certain medical and family reasons.
What is the Family and Medical Leave Act (FMLA)?
What form is used to document an incident that occurs in the workplace?
What is an Incident Report?
A coworker goes above and beyond to help you during a stressful shift. What should you do to demonstrate this service standard?
What is Show Sincere Appreciation... for Everyone!
Name 6 open positions listed on our company website available that you could recommend someone to be hired for today?
What are: PRN OTR, CNA, LPN, RN Weekend Supervisor, Maintenance tech, social services assistant, business office coordinator, CNA Driver
What system do we use to manage employee schedules and rewards?
What is OnShift?
This federal law requires employers to provide eligible employees with reasonable accommodations for disabilities.
What is the Americans with Disabilities Act (ADA)?
What document may be used when an employee violates a workplace policy or expectation?
What is a Disciplinary Action Form?
A family member approaches you upset about a concern. You listen carefully, respond promptly, treat them with compassion, appreciate their willingness to speak up, and work toward a solution. How many of our SHCM Service Standards are being demonstrated?
What are all four? — Sincere Appreciation for Everyone, Hearing Needs and Responding Quickly, Caring Approach in Everything We Do, and Managing Situations for Positive Outcomes.
Where does the facility send an employee if they need care after injury on job?
What is care spot?
What program provides structure to our employee recognition and retention activities to ensure that we're consistent and equitable, and to maximize employee retention?
What is the Essential Piece Program
This law requires certain employers to provide employees with a safe workplace and establishes workplace safety standards.
What is the Occupational Safety and Health Act (OSH Act)?
You've verbally coached an employee three times, but there's almost no documentation. What did you learn the hard way?
What is “If it wasn't documented, it didn't happen!"