Email Etiquette
A partner emails you at 9:00 AM requesting an update. You don't have the answer yet.
What should you do?
Acknowledge the email and provide an estimated timeline for the update.
How many minutes before a meeting should an EA ideally be ready?
At least 5 minutes before.
Your Partner asks for a conference room tomorrow.
The room is unavailable.
What's the best response?
Offer alternatives and solutions.
Executive presence starts with:
A. Authority
B. Professional behavior
B. Professional behavior
Coworker asks:
"Did you hear what happened to Leadership?"
What's the safest response?
Avoid gossip and redirect the conversation.
Which subject line is more professional?
A. URGENT!!!
B. Meeting Agenda for May 15 Partner Discussion
B. Meeting Agenda for May 15 Partner Discussion
Your Partner joins a meeting and asks for a file. You don't have it prepared.
What should have happened?
Meeting materials should have been reviewed and prepared beforehand.
Your Partner is running late for a client meeting.
What should you do first?
Inform attendees and manage expectations.
A colleague continuously interrupts others.
What executive presence trait is missing?
Respectful communication.
You hear confidential information while assisting your Partner.
Do you share it with your work friends?
Absolutely not.
You notice a spelling error immediately after sending an email to a Partner.
What is the best action?
Send a corrected version professionally if the error impacts understanding.
What's wrong with multitasking during virtual meetings?
It reduces engagement and increases the chance of missing important information.
Which EA behavior builds trust fastest?
A. Being friendly
B. Being reliable
B. Being reliable
What body language demonstrates confidence?
Good posture, eye contact, attentive listening.
Which is more professional?
A. "That's not my job."
B. "Let me see how I can help."
B. "Let me see how I can help."
A colleague accidentally copied the entire department on a message meant for one person.
Reply All or Reply?
Reply only to the sender when appropriate.
A meeting is scheduled from 2 PM to 3 PM. By 3 PM, discussion is still ongoing.
What should the EA do?
Respect attendees' time and ask whether an extension is required.
A Partner asks for a report you've never handled before.
Best response?
Own the request, ask clarifying questions, and find a solution.
You make a mistake that affects a meeting schedule.
What is the most professional response?
Own the mistake, communicate promptly, and provide a fix.
Your camera is on during a virtual meeting.
Which behavior is inappropriate?
A. Looking attentive
B. Eating lunch visibly
B. Eating lunch visibly
What is the biggest email mistake an EA can make?
Sending confidential or inaccurate information.
The Partner accidentally receives two bookings for the same time.
What office skill failed?
Calendar management and attention to detail.
Finish this statement:
An EA's job is not merely to follow instructions but to ________.
Anticipate needs and provide solutions.
True or False:
Executive presence means acting like the boss.
False.
Executive presence is about credibility, composure, and professionalism.
What is the EA Golden Rule of Confidentiality?
Access is a privilege, not permission.