Guest Ready Handoff
Coolers are stocked to less than how many outs
5 outs total
Next Moment Checks happen every _____
1 hour
Store Cleaning tasks are now broken down by
Daily, Weekly and Monthly tasks
Trash is less than
1/2 full
Next moment checks should take less than _____ minutes
7 minutes
How often should the pull thaw cooler and gaskets be cleaned
Monthly
Beverage areas are stocked, wiped down, & ___ ____
Equipment operational
Next moment check is focused on high ___, high ___ guest areas to maintain standards
High impact, high touch point
How often should you clean and mop under kitchen equipment
Daily
Managers should read these 2 items before completing shift handoff
Field announcements and emails
What is the main goal of Earn the Next Moment?
To elevate guest service and focus more on people than tasks
How often do we clean the filter covers on the combi oven and duke unit
Weekly
Top 3 focuses of Handcrafted Hospitality
1. Friendly greetings at the register
2. 5ft rule on the sales floor
3. All registers assigned and breaking lines of 3+ guest
What 4 areas are checked on the Next Moment Check
1: Handcrafted Hospitality
2: Food
3: Store Conditions
4: Restrooms
Weekly touch points were reduced from what number to what number?
From 431 to 239