New York Life
Guidelines
Best Practices
Coverage Basics
General Trivia
100

New York Life is one of the largest companies in the U.S. that operates under this ownership structure, meaning it is owned by its policyholders rather than shareholders.

What is a mutual company?

100

Should you sell a product that has not been approved by your firm?

No.

100

Before making an investment recommendation, what must you understand about the client?

Their objectives and risk tolerance.

100

Who is the insurance carrier for the program?

Berkshire Hathaway Specialty Insurance Company.

100

This is the most used word in the English Language.

What is "the"?

200

In 2020, New York Life acquired this company's Group Life and Disability Insurance business, creating New York Life Group Benefit Solutions.

What is Cigna?

200

Before engaging in an outside business activity, what must you do?

Disclose and obtain approval if required.

200

What document helps demonstrate that advice was suitable for the client?

Client notes/documentation.

200

Can I change my coverage limits during the plan year?

No, limit changes (increases/decreases) can only be made during annual enrollment.

200

This city is where The Beatles were formed.

What is Liverpool?

300

New York Life has paid eligible policyholder dividends every year since this year.

What is 1854?

300

What is the best defense when a client says, "You never told me that"?

Written documentation.

300

If a client's goals change, what should happen to the financial plan?

It should be updated.

300

Does the policy provide cybersecurity coverage?

Yes, coverage is provided for client claims, regulatory actions, and expenses you incur responding to losses of unauthorized disclosures. Expenses include notification costs and credit monitoring services for affected clients.

300

The first iPhone was released in this year.

What is 2007?

400

Before becoming New York Life in 1849, the company operated under this original name.

What is The Nautilus Insurance Company?

400

Should recommendations be based on a client's current situation or last year's information?

Current situation.

400

When discussing recommendations, what should be explained clearly to the client?

Risks and benefits.


400

Does the policy cover losses resulting from fraudulently induced transfers?

Yes, coverage applies to losses resulting from a deceptive communication to transfer client funds to a third party.

400

Before moving to the United States, Albert Einstein lived in this country.

What is Germany?

500

New York Life's headquarters at 51 Madison Avenue was built on the site of this famous New York City landmark.

What is the original Madison Square Garden?

500

What should you do if you receive a subpoena requesting documents related to a client?

Report receipt of the subpoena to Aon.

500

What if a client says he/she will drop a submitted complaint if you pay the client directly for the loss?

Report this information to Aon or counsel if you are represented. Do not make any payment or admission of liability.

500

What if you discover a trade error which impacted a client and client is unaware of the error?

Correct the error and report it to Aon and Corporate Insurance.

500

Stonehenge is located in this English town.

What is Salisbury?

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