Locations
What locations do we need to 3 way call to get the patient scheduled?
Highfield
This system is used to schedule patients at Park Place Medical Imaging and is integrated directly into the Product.
Acuity
New patients who need to be contacted for the first time to get scheduled live in this bucket.
Ready Bucket
WC patients must NEVER be asked to do this, even though other patients are required to.
sign the PFR
When should you send an email to tori's team?
When a scan is over 7200
At Shorepoint, the tech that handles Fridays and Saturdays cannot perform this specific type of MRI scan.
Brain MRI
At WNY, a pink slot on the schedule means this.
Your are unable to schedule at that time
What kind of note would you leave for a patient that did not answer when we called.
Scheduling Call
For Workers' Comp, this is the maximum number of body parts on an order before you must pause and escalate to #work-comp-escalations.
3 body parts
What should you do if a patient wants to use health insurance
You inform them that ECR does NOT accept health insurance and that we only accept Lien or No-Fault (PIP)
Dr. Jeffrey Rosner from Chiropractic Approach does NOT want his patients scheduled at what location?
Apollo/Queens
At Pinnacle (Ramsoft), each appointment block should be this many minutes long.
30 minutes
How do you indicate when a patient's order is sent to a imaging center?
Go to schedule an appointment but leave the day and time blank and click "sent to center"
Uber rides are available Monday through Saturday between these hours.
10:00 AM – 8:00 PM
After downloading documents from any IC portal, what are the three documents you must save?
AOB, ID, and Springing Lien
What locations do you need to to notify Nancy, Yessica, and Sindi to schedule?
Long Island, & Village Open
At Long Island / Shorepoint, these body parts require a 45-minute block instead of the standard 30 minutes.
Hips, Elbows, Ankles, and Pelvis
What must be included in your scheduling note?
location/date/time, accident type/DOI/attorney, height & weight, claustrophobia, metal in body, Uber needed?
Workers' Comp patients waiting for additional info before scheduling live in this bucket.
Pre-Auth Bucket
A patient was referred but no order was received. These three elements must be present on any order before you can proceed.
ICD-10, doctor signature, and referring provider info
What locations do you have direct access to schedule?
WNY, Park Place, Pinnacle, Clinton Medical, NYS&J, Long Island/ Shore Point, Stand up, CPAI, City Radiology
What do you need to do to cancel or reschedule an appointment at Stand Up MRI.
Call the imaging center
This bucket is a 'passing status' — patients don't stay here long. It is used only to move a patient from Booked to another status when their exam wasn't completed.
Exam not preformed
What locations can we schedule workers comp patients
Apollo/queens
CPAI
City View
Clearview radiology
High field
Long Island/ Shorepoint
NYS&J
Park place
Pinnacle
Orion Medical
A patient without any legal representation must provide this before you can schedule them — only for MVA or pedestrian accidents.
No-Fault (PIP) information