service
which workflow
handle this
telephone
resources
100
C.A.R.E.
What is the acronym for connect, ask, respond, and educate from communicating with care
100
work verification
What is forms workflow
100
I will be 30 minutes late for my appointment
Who is the TSC
100
The phone will automatically start working at 8 am
What is false, you have to log in
100
Intranet
What is the POC web site link
200
What is it we can help with today?
What is an open ended question?
200
Dr. Einstein for Dr. Kaiser Permanente
What is Call to physician
200
I got a message to call back, I think it is about my lab results
Who is the nurse
200
Not Ready
What is the state when the phone does not receive calls?
200
I cannot get RightFax to work
What is the Help Desk
300
a warm greeting, stating your name and title
What is a way to connect with the caller?
300
I am not sure when I need to come but I know it is soon
What is follow up appointment
300
I have a physical form I need completed but I haven't been in since 2009
Who is the TSC
300
ACD Line
What is phone line the calls come into, the queue line?
300
The other TSC in my Hub
Who is an immediate resource for help?
400
that sounds like it was very stressful for you
What is empathy
400
I need more of my blood pressure medicine
What is request for reorders
400
My child needs her second Gardasil scheduled
Who is the RN
400
Agent ID
What is needed to log into the ACD telephone?
400
Knowledge Base
What is where I can find current workflows?
500
can, will, yes
What are affirming phrases
500
I need to tell the patient they can pick up this form
What is Outbound calls
500
I am trying to find out about my medical leave papers
Who is Medical Records
500
Log Out
What is what I do at the end of every day?
500
Command Center
What is immediate help for go live?
M
e
n
u