Active Listening
What communication skill involves giving your full attention, asking clarifying questions, and reflecting back what was heard?Activ
Active Listening
What communication style is generally considered most effective for mentors?
Assertive communication
What is the primary goal of conflict management?
Resolve issues while maintaining relationships
Why are boundaries important in mentoring relationships?
Protect professionalism and both parties
A mentee has stopped responding. What should be your first action?
Reach out with concern and curiosity
A mentee only gives one-word responses. What strategy would best encourage deeper conversation?
Ask open-ended questions
A mentee becomes defensive during feedback. What should a mentor do first?
Seek to understand their perspective
Two mentees disagree during a meeting. What is your role as mentor?
Facilitate respectful dialogue
A mentee relies on you as their only support system. What concern should this raise?
Boundary concerns
A mentee blames professors for every poor grade. What mentoring skill should be used?
Encourage self-reflection and accountability
A mentee says, "I don't think I belong here." What communication technique should be used before offering advice?
Explore and validate their feelings
What type of statement reduces defensiveness during conflict?
Use "I" statements and observations
Which conflict style prioritizes relationships over personal goals?
Accommodating
What should a mentor do if a mentee shares information suggesting serious mental health concerns?
Follow protocol and connect them to resources
A mentee says they are thinking about dropping out. What should your first response be?
Explore the reasons behind their decision
What communication mistake occurs when a mentor assumes a quiet student is disengaged without asking questions?
Making assumptions / Attribution error
A mentee says, "You don't understand me." What should a mentor do next?
Ask them to share their perspective
Which conflict style is considered most effective when both the relationship and issue matter?
Collaborating
Which situation requires an immediate referral to professional staff?
Threats of self-harm or harm to others
A mentor becomes frustrated because a mentee ignores advice. What should the mentor do?
Reflect on expectations and focus on support
A mentee laughs while discussing failing classes. What should a mentor pay attention to besides their words?
Nonverbal communication and emotional cues
What is the biggest risk of offering solutions before fully listening?
The mentee may feel unheard
During a heated disagreement, what should be the mentor's first priority?
De-escalate and restore emotional safety
A mentee asks you to keep a safety concern secret. What should you do?
Explain limits of confidentiality and report appropriately
A mentee struggles academically, financially, socially, and emotionally. What mentoring principle applies?
Holistic student development