Common Barriers in Patient Interactions
This barrier occurs when healthcare workers are in a hurry and do not have enough time to listen carefully.
This barrier occurs when healthcare workers are in a hurry and do not have enough time to listen carefully.
Professional communication should be easy for others to understand.
What is clear communication?
This skill helps the care team respond faster by giving a patient's chief complaint quickly.
What is summarizing?
The first step in paraphrasing is to do this and focus on the main point.
What is listening carefully?
Looking at the person you are speaking with to show attention and interest.
Eye Contact
Phones, monitors, and other equipment can create this type of barrier.
What are multitasking or equipment distractions?
Professional communication focuses on information that does this.
What is matter
Summarizing a procedure in 2 to 3 clear sentences creates this.
What is an accurate record?
When paraphrasing, you should focus on symptoms, location, timing, or what has done this.
What is changed?
The movements and positions of your face that show your feelings and emotions.
Facial Expressions
This barrier can happen when a patient and healthcare worker do not share the same language or cultural understanding.
What are language differences or cultural misunderstandings?
This type of communication helps patients feel safe and informed.
What is supportive communication?
This process involves writing down important patient information and procedures.
What is documenting?
Instead of repeating information word-for-word, you should do this.
What is restate it in your own words?
Nonverbal movements that help express thoughts, feelings, or agreement.
Nods and Gestures
Feeling worried or nervous about a medical situation is an example of this barrier.
What is patient anxiety or fear?
Clear, calm, purposeful, and supportive are four characteristics of this.
What is professional communication?
Repeating instructions back to a patient helps confirm this.
What is understanding?
Paraphrasing helps prevent these in patient care.
What are errors?
How a person’s voice sounds, including pitch, volume, and emotion, which helps express feelings, attitudes, and meaning when speaking.
Tone of Voice
When a healthcare worker makes judgments about a patient without all the facts, this barrier may occur.
What are assumptions or bias?
When speaking with patients, healthcare workers should communicate in this way rather than using confusing language.
What is clearly?
Repeat back helps prevent these that could harm patients.
What are misunderstandings?
When patients feel heard and understood, paraphrasing helps build this.
What is trust?
The way a person holds and positions their body while sitting, standing, or moving.
Posture