Acronyms
ZEV
What is 'Zero Emissions Vehicle'
This membership costs $4/month, but saves the customer 20% on per-minute charging prices and includes $0 session fees.
What is the Pass+ membership
SOW
What is 'Scope of Work'
This vehicle comes with 1,000 kWh within the first 4 years of ownership.
Audi e-tron
The column in the file where you can find the customer's handshake.
What is 'powerLevel'
OEM
What is 'Original Equipment Manufacturer'
If the customer sets these up in the app, they will receive alerts throughout their charging session.
What are notifications
Chargers will need to be placed into this status each time a MaxGen technician is checking into a work order
What is 'Maintenance Mode'
This premium offer includes unlimited vehicle charging for employees and contractors
What is 'Gig Ops Charging'
The column where you can find if the customer charged as a guest or not, and see what kind of membership the customer is customer is using.
What is 'planName'
MY
What is 'Model Year'
Customers receiving this error message will need to reset their password, and make sure not to include special characters.
What is 'Invalid Username'
The details to gather/confirm when a technician calls to check in or out.
What is the name of the person accessing the site, the call back number for the tech onsite, and the EA WO#.
Customers with the LiveWire Premium Offer will use this app to redeem their free charging.
What is the 'Electrify America' app
The column where you can find charging errors
What is 'VendorErrorCode'
NOC
What is 'Network Operations Center'
The three things you need to gather when a customer is having an issue with the app that we need to escalate to NOC.
What is the phone type, operating system, and the app version.
Maintenance Mode – WO # - Date device put into maintenance - Agent First Name and Last Initial
What is the 'Maintenance Mode Template'
Customers driving this vehicle will use the Porsche Connect app to use their free charging.
Porsche Taycan
The column where you can find the transaction ID
What is 'SessionId'
SOP
What is 'Standard Operating Procedure'
Use this reference in assisting a customer with signing up for a membership.
What is 'Becoming a member using the mobile app'
This work order process asks you to notify NOC.
What is 'Non-MaxGen Campaign WO Process '
These premium offers are discounted charging plans, that charge the customer $0.35/minute with no session fees or monthly fees
What are the Hyundai and Kia Select Plans
The column where you can find which port the customer used to charge
What is 'ConnId'