EMAIL BASICS
What email term refers to the main person or people who are intended to receive the message?
What is the To field?
You receive an email from a coworker and want to send an answer back only to that individual. Which option do you choose?
What is Reply?
Which subject line is better when asking about a computer class: "A. Question" or "B. Computer class question"?
What is B. Computer class question?
What icon button is commonly used in email programs to attach a file?
What is the Paperclip icon?
What term describes a fraudulent email attempt to trick you into giving away personal information, passwords, or money?
What is Phishing?
What feature allows you to send a copy of an email to someone without showing their address to the other recipients?
What is BCC (Blind Carbon Copy)?
You receive a funny photo from your cousin and want to pass it along to a friend who was not part of the original message.
What is Forward?
Name two of the four essential structural parts of a clear email.
What are any two of: Greeting, Reason for writing, Details, or Closing?
On a Windows computer, in which folder do files downloaded from an email typically go?
What is the Downloads folder?
Name the four steps of the recommended "Safe Response" method when you receive a suspicious email.
What are STOP, LOOK, DO NOT CLICK (or VERIFY), and ASK?
This folder stores messages that you have started writing but have not yet sent.
What is Drafts?
A community centre emails you and three other group members asking everyone to confirm a meeting date. You need all three people to see your confirmation.
What is Reply All?
Which subject line is better when notifying someone you cannot attend an appointment: "A. Important!!!" or "B. Appointment tomorrow"?
What is B. Appointment tomorrow?
What process copies a file from an email or the internet onto your personal device?
What is Downloading?
You receive an urgent email stating: "Your account will be closed in 2 hours! Click here to verify your password." What type of email is this?
What is a Phishing email?
What is the short title of an email that tells the reader what the message is about?
What is the Subject line?
An email is sent to a large group, but you want to respond to the sender privately without bothering the rest of the group.
What is Reply?
Name three points on the "Before You Send" checklist to check prior to clicking send.
What are any three of: Right Person, Right Subject, Right Message, Right Attachment, Right Information, Right Tone, Right Link, Check for Mistakes, or Scam Check?
What inbox function allows you to group or organize messages into specific topics or categories?
What are Labels (or Folders)?
You get an email claiming you won $5,000 from a "Mega Prize Centre" that you never entered. What is the primary giveaway clue?
What is an unexpected prize / too-good-to-be-true offer / urgent demand to click?
Name two benefits of saving an email address to your Contacts list.
What is saving time from typing addresses repeatedly and reducing address entry mistakes?
What is saving time from typing addresses repeatedly and reducing address entry mistakes?
True or False: Forwarding an email sends a copy to someone who was on the original email thread.
What is False? (Forwarding is used to send a copy to someone who was not on the original message).
Why is a clear and specific subject line useful to an email recipient?
What is helping the reader understand the reason for the email before opening it?
What step should you always take regarding attachments before opening or downloading them safely?
What is confirming you expected the file and know what/who it is from?
An email asks for payment on an overdue invoice and includes an attachment named Invoice_8742.exe. Why is this dangerous?
What is because .exe files are executable files that can contain malicious software/viruses (and it uses urgent pressure)?