What is called when someone is aware of their own emotions, the emotions of others, and has the ability to relate to others in a personal and professional manner.
Emotional Intelligence
What phrase is the definition of: being aware of different aspects of the self including traits, behaviors, and feelings?
Self-Awareness
True or False: Identifying and understanding your emotional strengths and weaknesses does not help improve your self-awareness.
False
A self-conscious emotion that occurs when a goal has been attained and one's achievement has been recognized and approved by others.
Pride
This is the ability to control your emotional reactions in a positive manner, while still acting with honesty and integrity.
Self-Management
When we find techniques to help with work-related stress, such as hobbies, we are practicing...
Self-Regulation
What is the emotion called when a person feels responsible or regretful for a perceived offense, real or imaginary?
Guilt
True
When *blank* is highly developed, behaviors can continually be observed, reflected over, and modified?
Self-Awareness
Listening actively and attentively to coworkers, managers, and peers, can help improve these skills
Social Skills
When you have *blank* in someone, you have a firm belief in their reliability, truth, ability, or strength of them.
Trust
True or False: High emotional intelligence can reduce the effects of burnout
True
What is: the ability to identify emotions in other people and understand their perspective?
Social Awareness
Listening without interrupting can help us become more:
Empathetic
What is the emotion: the ability to understand and share the feelings of another.
Empathy
True or False: Emotional intelligence training boosts employee productivity and performance
True
What is: the ability to use both self-awareness of emotions and understanding of emotions in others, to manage interactions?
Relationship Management
In order to maintain motivation in the workplace, what attitude is a must?
Positive/Optimistic
What emotion can be defined as a feeling of embarrassment or humiliation that arises in relation to the perception of having done something dishonorable, immoral, or improper?
Shame