Shared Space/Proxemics
What is "shared space"?
A) Any area that we share with others and thusly should be considerate of others
B) Any area where it is common to share a meal
C) Space that we own and so can use as we please
D) Restricted areas that we should not enter
A) Any area that we share with others and thusly should be considerate of others
Fill in the blank. If you've ever lost track of time, wasted time looking for something you could not find, or failed to remember an important detail; you should consider implementing ________ strategies to help!
Organizational
Which of the following are qualities of a healthy relationship whether personal or professional?
A) Respect
B) Kindness
C) Integrity
D) All of the above
D) All of the above!
Respect = Valuing a person’s individuality, boundaries (decisions on how they interact with others), thoughts, time, and property.
Kindness = Including and welcoming others, having a positive attitude, not letting your negative emotions impact others, and avoiding gossip.
Integrity = Being honest and owning up to mistakes, taking responsibility, being reliable, being genuine, and doing the right thing.
Fill in the blank. Earthquakes are the most likely natural disaster to occur in Orange County. If an earthquake happens, protect yourself right away with the following actions: drop, _____, and hold on.
A) Run
B) Evacuate
C) Cover
D) Hide
C) Cover!
What is chain-of-command?
A) The order in which daily tasks must be completed.
B) The official line of authority and communication that shows who reports to whom in an organization.
C) A policy that restricts employees from using personal mobile devices or phones while on duty.
D) The sequence of steps you take when using a problem-solving worksheet to try a new option.
B) The official line of authority and communication that shows who reports to whom in an organization.
Before entering a shared work space behind a closed, windowless door... what should you do to be courteous and promote safety?
A) Open the door quickly so you can get to work faster
B) Shout "Coming in!" from outside the door
C) Knock to alert others that you are about to come in and open the door slowly as as not to accidently hit anyone
D) Open the door forcefully so you can have a laugh when you startle anyone on the other side
C) Knock to alert others that you are about to come in and open the door slowly as as not to accidently hit anyone
What type of organizational strategy is helpful for ensuring 100% accuracy or completion of multi-step or reoccurring duties?
A) Calendar
B) Checklist
C) Taking Notes
D) Alarms
Checklist!
For multi-step or reoccurring duties, create a checklist that you can use everyday. This will ensure 100% accuracy and completion every time without guessing or skipping steps.
True or False. A Professional Relationship can be described as a relationship with someone whom we consider a friend that we choose to spend time with. We interact with informal language.
False!
Personal Relationship = This person is considered a friend and we choose to spend time with them. We interact with informal language.
Professional Relationship = This person is considered a colleague and we spend time with them for work-related tasks. We interact with formal language.
The fire alarm goes off as you are in the middle of your duties in department. You know that you should evacuate, but because you're new to the department, you're not quite sure of the best route to take. What should you do?
A) Call your Skills Trainer or Program Supervisor
B) No evacuate and simply continue your duties
C) Follow the exit signs to find the way out
D) A and C
D) A and C!
Fill in the blank below that depicts the chain-of-command for the Goodwill KP Irvine internship program.
Program Manager
^
Program Supervisor
^
??????
^
Intern
Skills Trainer!
Follow the chain, one by one. That is, if you encounter a concern or have a question, first ask a Skills Trainer. A Skills Trainer will then help you determine whether the concern or question should be escalated up the chain.
Important Note: Always clarify with your direct report who will communicate to the next person in the chain. It may not be you! Your direct report may prefer to communicate themselves to their direct report, and then get back to you with an answer.
True or False: You never have to worry about "shared space" during your lunch break. While you may be at the job site, you are off the clock and not working so do, say, and be as loud as you'd like.
False!
Breakrooms, cafeterias, lobbies, and other spaces like these are still shared spaces. Any time you are at work - whether on the clock or off the clock - you should maintain your professional image and be courteous to those are you (e.g. not being too loud, leaving a mess, being unhygienic, etc.).
You're supervisor is giving you verbal instructions that you don't want to forget. Taking notes would be a helpful organizational strategy to use at this time, but you don't your supervisor to think you’re rudely ignoring them or getting distracted. What is an example of a "courteous cue" that you could state to your supervisor so that they do not misunderstand your actions?
A “courteous cue” is a statement such as “This is important. Let me get out my notebook and write this down” or “I don’t want to forget this, but I don’t have a pen on me. Do you mind if I take a few notes on my phone?”
This introduces what you’re about to do before you do it to avoid your supervisor misinterpreting your actions. They now know that you’re being proactive and organized, not dismissive of them.
What is an appropriate reason to ask a coworker for their contact information such as their phone number?
A) You like them and want to become their friend
B) It is necessary in order to complete a work-related task
C) So you can enjoy talking or texting outside of business hours
D) You want to invite them to your birthday party
B) It is necessary in order to complete a work-related duty!
If you do not have a true work-related reason, you should pause and ask yourself why you are asking for their contact information. Consider whether you may be violating professional boundaries. Without a having a work purpose, asking for contact information may cause confusion and be misinterpreted.
Name 2 examples of times that you should practice hand hygiene.
After touching your face.
After blowing your nose or wiping your nose, coughing, or sneezing.
After doffing gloves.
After disposing of or touching trash or anything that many be dirty.
Before and after eating as well as before and after preparing food.
Before and after using the restroom.
After touching a contaminated surface or object.
Before and after caring for, or being in close proximity to, someone who is sick.
True or False. Consequences of not following chain-of-command include lack of trust, lack of communication, and confusion.
True!
If you periodically bypass your direct report, you may be viewed as unpredictable or in need of additional supervision leading to lack of trust or micromanagement. In addition, Leaders may not be informed of information they need to know, or individuals who do not need to know are unsure of what to do with the given information causing confusion and concern.
Part of being courteous of share space, is taking care not to violate another person's personal space. About how much space should we give to another in a professional setting?
A) Less than 1 foot
B) Exactly 1 foot
C) About 1.5 to 4 feet
D) 12 feet or more
C) About 1.5 to 4 feet
Always be observant of non-verbal's. If someone is trying to back away from you, you have likely violated their personal space and they are feeling uncomfortable.
Name two examples in which setting an alarm could help you be successful in your job role?
Morning/ wake-up alarm to ensure you get to work on time, an alarm to signal when you need to get to a meeting or training, an alarm to signal when you should move on to another work task, an alarm to signal when it is time to go on break or go on lunch, an alarm to alert you when your lunch break has ended to ensure you get back to work on time, an alarm to alert to when it is time to clock in or clock out, etc.
Which of the following is an example of an interaction that might take place within the context of a professional relationship?
A) Saying "good morning" while passing by coworkers in the morning
B) Giving a coworker a $100 giftcard on their birthday
C) Enthusiastically complimenting a coworker on their appearance
D) Passing notes back and forth with a worker during work
A) Saying "good morning" while passing by coworkers in the morning
Interactions such as giving someone a $100 gift card on their birthday, enthusiastically complimenting their appearance, passing notes back and forth, "friending" them on social media, hugging them, contacting them after hours or for non-work related purposes, asking and keeping secrets, borrowing personal items, etc. are examples on interactions that may possibly take place within personal relationships, but not professional ones. Actions such as these violate boundaries within professional relationships would like result in offending or confusing someone, or otherwise making someone feel uncomfortable.
Name 2 human factors that may cause a slip, trip, or fall.
Any of the following: being on your phone while walking, multitasking, not paying attention/ daydreaming, running/ rushing/ moving faster than is safe, taking shortcuts/ not using designated walkways, not being aware of your surroundings/ poor situational awareness, tiredness/ fatigue, becoming distracted/ unfocused, carrying something that obstructs your view
What does it mean to "skip" or "jump" chains?"
A) Moving quickly from one finished task to another without taking a break.
B) Switching your organizational tools from a paper planner to a digital calendar mid-week.
C) Taking on extra work duties to help with needed coverage while a coworker is out temporarily
D) Bypassing your direct report/ immediate supervisor to take a question, issue, or request directly to a higher-level manager or a leader outside of your department or team.
D) Bypassing your direct report/ immediate supervisor to take a question, issue, or request directly to a higher-level manager or a leader outside of your department or team.
Name two examples of violating someone's personal space in the context of a professional relationship.
Looking over someone's shoulder at their phone or laptop, sitting too close to someone, standing too close to someone, touching someone's belongings without their consent, taking a picture or video of them without their consent, or hugging someone or other touching someone other than a professional handshake.
Name 4 examples of organizational strategies.
Taking Notes, To-Do List, Checklist, Agenda, Calendar, Day Schedule, Alarms, Tabs & Labels, Desk Organizer
Sometimes in relationships, we may get caught off guard by a question that we do not expect, are not prepared for, or may feel uncomfortable answering. What is an example of what you might say delay your response as you decide how or if to answer?
Reply with a question in order to get more information, such as the reason for the question, such as "Why do you ask?" or "Why do you want to know?"
Delaying your answer and giving you time to think by saying "I wasn't expecting that question, let me think about it and get back to you," "I don't have an answer to that right now, so I'll have to get back to you," or "I wasn't expecting that, please give a minute to let that sink in."
While working in a hospital it is very important that we know our role to ensure both patient safety as well as avoid personal or company liability. Name a reason why it is important that we never attempt to help a patient out of bed or give them water?
Besides the fact that we are not trained to do so (not our role), helping a patient to the restroom or providing them water could have hazardous medical implications. The patient could be a fall risk or on bed rest. They could be under dietary or fluid restrictions. Always direct the patient back to a nurse.
Name three examples of work related topics that you should update, ask, or inform your direct report (per chain-of-command) of?