Performance Management
Staff Dispute and Grievances
Code of Conduct
Workplace Bullying and Harassment Prevention
General
100
Implementing a Job Action Plan with your employee would fall under the formal or informal stage of the Performance Counselling Procedure?
The Informal Counselling Stage
100
Holly's grievance remains unresolved after she raised it with her next in line manager. What must Holly now do to have her matter formally reviewed by the Employee Relations Department (ERD)?
Document her concern on a Unresolved Grievance Lodgement Form and submit to the ERD
100
You would like to address an ongoing issue with a staff member’s unavailability for work. Which section of the Code of Conduct could you draw on to assist?
"Your Presence at Work"
100
Donny's manager sets deadlines for every task and it's becoming annoying. Further, every time a task is not achieved, Donny's manager meets with him and questions him about why it was not achieved on time. Could this be considered bullying or harassment?
No. As long as the meetings were held in a constructive and confidential manner (i.e. to give feedback), this would be considered reasonable management action
100
Which gender is most likely to report they experience stress at work?
Women
200
Aaron has been late every Tuesday morning for the last 6 weeks. What might you consider before taking performance management action?
Has it been raised with him before. Is there any external factors impacting on his ability to arrive on time such as family commitments or transport issues. Does he require a change to work hours?
200
In scenario 3, what resolution would you consider appropriate to resolve the grievance between Michael and Janice?
Consider making minor administrative or work process changes such as a change to the collection point or procedure for collection
200
You have discovered Sally and Andrea have been sharing each other’s computer log on to save time. Which section of the Code of Conduct would this be in breach?
"Confidentiality"
200
Jack and Ryan argue every day over errors the other entered into the system and the other team members are starting to complain about it. Would this be considered bullying?
No. This would be considered low level workplace conflict and should be addressed immediately before it escalates
200
What is the name of the program designed to gain valuable feedback from new employees about how they are enjoying their role and the support they receive from their manager etc after their first six weeks of employment?
The Candidate Care Program
300
You have issued a letter of allegations to an employee regarding behaviour concerns. By what means or way are they required to respond to the allegations in the letter?
The employee responds in writing
300
What resource document is available to managers to support them in responding to workplace concerns?
The Addressing Workplace Concerns Matrix and Guide for Managers: Responding to Initial Workplace Concerns
300
John is constantly absent for shifts due to work commitments outside of Feros. Which section of the Code of Conduct could you draw on to assist?
"Conflict of Interest"
300
Michael is unable to attend the mandatory staff meetings set by his manager as this is when he needs to pick up his son. Michael's manager wants to issue him with a written warning because of his ongoing failure to attend. What could the managers intended action towards Michael be considered as?
Indirect Discrimination
300
Leigh is a casual and has worked every Thursday and Saturday for 2 years. His manager no longer requires work on these days and terminates Leigh's employment. Would Leigh be able to claim unfair dismissal?
Yes. As Leigh has worked on a systematic and regular basis for a period of 12 months or more he has the same access to unfair dismissal legislation as a permanent employee
400
You want to meet with Ted to discuss issues with his behaviour and implement a job action plan. Are you required to offer Ted a support person?
No. Why?
400
When considering that a matter may proceed to conciliation with an external industrial party such as Fair Work, what should a manager ensure they do throughout the Staff Dispute and Grievance process?
Document all aspects of the grievance or dispute, including resolution outcomes
400
What section of the Code of Conduct would you refer to if you discovered Sam was using his work computer to access pornographic images?
"Company Resources and Intellectual Property"
400
Tara has made a complaint against her manager, Tom. After making the complaint Tara noticed that her shifts had been cut on the roster that Tom allocates. What behaviour could this be considered as?
Victimisation
400
What happens with the feedback obtained from your employee's Candidate Care survey?
Results are shared with your manager. Consolidated quarterly results are tabled at HR/OHS Governance Meeting
500
You want to issue Jacqui a letter outlining concerns you have about her performance. Is this the first time you have raised your concerns with Jacqui?
No. In general, by this stage a Job Action Plan should have been previously implemented before proceeding to the formal performance counselling stages
500
What does it mean when we say staff members should be afforded "procedural fairness?" (sometimes known as "natural justice")
Staff members should be advised of what has been alleged, have the right to seek advice, have the right to reply to the allegations and be heard by an unbiased person
500
A Care Manager at a village accepts a Christmas toy hamper from a supplier for her children valued at $80. Would this be in breach of the Receiving Gifts and Benefits Policy?
Yes this would be considered a breach if it is not reported. The hamper should be reported to the Integrity Officer so a decision can be made how the gifts are to be dispersed/used
500
Linda feels her manager speaks to her like she is a small child and finds her tone of voice condescending. This upsets Linda as her manager does this repeatedly in front of her colleagues. Could this be considered bullying or harassment?
Yes. This repeated behaviour could make Linda feel humiliated and intimidated by her manager
500
In between what percentage of an employee's salary does it costs the company to recruit their replacement? a) 5% to 25% b) 26% to 75% c) 33% and 150%
c) Between 33% and 150%
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