Maintenance & Care
WF & Warranty 101
Where We Live (Could Be Anything Arhaus Related)
Special Order & Stock Parts
Product Knowledge
100

What does cleaning code SW stand for?

What is Solvent or Water-based spot cleaning Only?

100

The frame/spring system for a sofa is covered under warranty for how long?

What is lifetime?

100

Who is the director of Client Services?

What is Beatriz Sims?

100
What does CFA mean?

What is Cutting for Approval?

100

These leather marks like veins and scars are considered normal.

What is/are natural hide characteristics?

200

To care for cushions properly, you should unzip, fluff, rotate, and do this.

What is flip the cushion?

200

Worry-Free denials go in what queue?

What is Worry Free Claims?

200

Faux Botanicals can be returned within this timeframe.

What is final sale/not returnable?

200

Stock part skus start with what numbers?

What is 91?

200

This common fabric issue is caused by friction and does not mean poor quality.

What is Pilling?

300

Marble tabletops should be cleaned with ____ to prevent water rings.

What is a soft, dry, undyed cloth?

300

A lamp with a light bulb is covered under warranty for how long?

What is not covered/only delivery issues covered within 30 days

300

Case subject lines follow this format.

What is item name / order number / issue?

300

What is the ETA for exchanging an entire special order sofa?

What is 8-12 weeks?

300

When identifying left or right facing on a sectional, you should stand here.

What is directly in front of the item?

400

When selecting cleaners for finished tabletops, this type of cleaner should always be avoided.

What is/are harsh/acidic cleaners?

400

This is the correct method to remove pills from upholstery fabric.

What is a fabric shaver?

400

Built-in or permanent lighting that cannot be replaced bulb by bulb.

What is integrated LED lighting?

400

What kind of part would a fabric arm panel be?

What is special order part?

400

These protective items should be added to furniture legs after assembly.

What is/are felt pads?

500

How should rugs be cleaned to prevent pulling of threads?

What is vacuuming in one direction (not back and forth) using handheld brushless attachments or a broom?

500

To file a Worry-Free claim, the customer needs to know ________.

What is what happened, when it happened, and is it within 30 days?

500

UPS items returning to us go where and via what route?

What is 800 and PARGD?

500

A parts quote must be converted to a ___ before payment can be taken

What is a sales order?

500

Outdoor umbrellas must always be paired with this item for safe use.

What is a weighted base?

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