Maintenance & Care
What does cleaning code SW stand for?
What is Solvent or Water-based spot cleaning Only?
The frame/spring system for a sofa is covered under warranty for how long?
What is lifetime?
Who is the director of Client Services?
What is Beatriz Sims?
What is Cutting for Approval?
These leather marks like veins and scars are considered normal.
What is/are natural hide characteristics?
To care for cushions properly, you should unzip, fluff, rotate, and do this.
What is flip the cushion?
Worry-Free denials go in what queue?
What is Worry Free Claims?
Faux Botanicals can be returned within this timeframe.
What is final sale/not returnable?
Stock part skus start with what numbers?
What is 91?
This common fabric issue is caused by friction and does not mean poor quality.
What is Pilling?
Marble tabletops should be cleaned with ____ to prevent water rings.
What is a soft, dry, undyed cloth?
A lamp with a light bulb is covered under warranty for how long?
What is not covered/only delivery issues covered within 30 days
Case subject lines follow this format.
What is item name / order number / issue?
What is the ETA for exchanging an entire special order sofa?
What is 8-12 weeks?
When identifying left or right facing on a sectional, you should stand here.
What is directly in front of the item?
When selecting cleaners for finished tabletops, this type of cleaner should always be avoided.
What is/are harsh/acidic cleaners?
This is the correct method to remove pills from upholstery fabric.
What is a fabric shaver?
Built-in or permanent lighting that cannot be replaced bulb by bulb.
What is integrated LED lighting?
What kind of part would a fabric arm panel be?
What is special order part?
These protective items should be added to furniture legs after assembly.
What is/are felt pads?
How should rugs be cleaned to prevent pulling of threads?
What is vacuuming in one direction (not back and forth) using handheld brushless attachments or a broom?
To file a Worry-Free claim, the customer needs to know ________.
What is what happened, when it happened, and is it within 30 days?
UPS items returning to us go where and via what route?
What is 800 and PARGD?
A parts quote must be converted to a ___ before payment can be taken
What is a sales order?
Outdoor umbrellas must always be paired with this item for safe use.
What is a weighted base?