Intial Point of Contact
When should you call a new intake?
Within 24 hours
Reword: How was your week? to something they can't answer "good" to.
100 points!
"oh, I thought I just signed up for therapy, I don't need care management"
"Ok, I'll staff you for discharge."
Done correctly: explain benefits of care management services 100 pts
How many days should the first f2f be within?
3 days
C has diabetes. Reword the question "how have you been feeling lately?"
200 points!
"I can't miss too much work to come in for the Care Plan and for my PE. I'm afraid I will get fired."
"ok, I'll staff you for discharge"
Done correctly. offer to combine appointments and see them while they are already here or meet them over their lunch hour if working in Clarksville. 200 pts.
Tell me about Care Management services and expectations that C should have from Care Management department.
If given in your own words, 300 points :)
Reword the question: Do you feel like your moods have been ok this month?
300 points
The parent of your C says "this sounds like it will be too much. I have 2 kids enrolling in services and it just feels like too many appointments and I'm overwhelmed with life and I'm overwhelmed trying to get them help, and I'm just not sure I can handle school, and work, and all of this"
"ok I'll staff them for discharge"
Parent sounds stressed, offer to enroll parent in care management services and combine Cm's and appointments. 300 points