FUN-ancials
The customer has ____ amount of days to pay their bills after the invoice has been created.
What is 25 days?
This is the page most agents should open up at the beginning of a call to view account details including: account balance, last payment made, if they are on PAC/PAP/paperless billing, and billing cycle.
What is Enmax UI Enhancement?
This is what we automatically renew customers on after the customer’s Easymax 3.0 contracts expire.
What is the longest-term fixed rate?
This is the amount of days’ notice we ask RRO customers to give for move outs
What is 3 days?
This is the company ENMAX uses to process credit checks.
What is Equifax?
This is something you apply on a customer’s account to prevent Late Penalty Charges from building up.
What is a Calculate Interest Lock?
This is the page you would look at to see a customer’s payment history.
What is Payment List?
This is the plan that allowed customer’s to redeem rewards on demand.
What is Easymax 1.0?
RRO services are only offered to these types of areas.
What are Incumbent Service Areas?
Customers can qualify for Easymax through these methods.
What is credit check or pre-authorized payments?
This is the email customers would need to send proof of payments to if they want a reconnection (for non payments).
What is payments@enmax.com?
This is the page you would go to in order to reverse documents (such as late penalty charges)
What is Account Display?
This is the amount of credits a customer will receive if they switch from Old Easymax T’s & C’s (with $0.47 Gas transaction fee) to Loyalty.
What is $150?
This is the deposit amount applied to a house with electricity, water/sewer, and waste/recycling.
What is $424.00?
After 12 months of being on a budget, this type of bill will produce to show any credit or debit left over from the budget.
What is Budget Settle-Up?
This is the amount of months that agents are authorized to create a Deposit Installment Plan for.
What is 3 months?
This is the name page you would access to view market transactions such as SRN’s and SRO’s.
What is EDATEXMON01?
You need to “check off” these 2 things during a customer’s move in to ensure services start immediately if required.
What is the cooling and notification period?
Customers will get their Security Deposits back after 1 of these 2 scenarios.
What is after 12 consecutive months of on time payments or when customers end services?
On an invoice, this is the charge related to billing and customer services ($/day)
What is the administration charge?
This is the Collection Step for dunning (in the dunning chart) that indicates a customer has been assigned to a Collection Agency?
What is FATA?
This is the 4 digit fail code to indicate that an energize order failed due to breakers being left on at the site.
What is 8715?
This is the exact promo code you would use to save an existing Easymax Dual Fuel customer (as a last resort).
What is SAVE100B?
This was the RRO Electricity rate for Jan 2021 in Red Deer.
What is $0.07735 (7.735 c/kwh)
This is the name of the team (and their phone number) you would call if you're locked out of SAP and need a password reset.
What is CEM Service Desk (514-7950)?