Employee Relationship Management
Knowledge Management
Workflow Management
Workforce Management
Social Software
100
This department plays a critical role in ERM
What is Human Resources
100
Capturing, distributing and effectively..... knowledge is the definition of Knowledge Management
What is Using
100
Workflow is concerned with the .... & procedures in which tasks are completed
What is Processes
100
Management of .... to enhance the productivity of the organization
What is Human Assets
100
The famous video/phone software mentioned in the presentation
What is Skype
200
ERM supports the relationship between these two things
What is Company & Employee
200
Expertise Location & Communities of Practice and .... are the 3 bases for KM
What is Lessons Learned Databases
200
This example of Workflow Management Overhaul was discussed in the video
What is Health Care
200
These were the Workforce Management experts used in the presentation as an example
What is Axsium
200
Social Software originated with this form of communication, but then advanced to audio/video
What is Written Communication
300
The Four ERM systems discussed in this presentation
What is Knowledge Management, Workforce Management, Workflow Management & Social Software
300
KM makes the organizations data & information available to the members of the organization through...
What is Portals
300
According to the video, poor workflow results in this percentage of payment instead of what the doctors actually billed for.
What is 60%
300
This was the model that was used in the Axsium example
What is Labor Model
300
Another name for Social Software
What is Web 2.0 or Social Apps
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