The power to control one's emotions and perceive emotions in others, adapt to change, and manage adversity.
What is Emotional Intelligence?
100
This type of conflict is caused by corporate takeovers, mergers, & acquisitions. It takes place between two, or more organizations.
What is Interorganizational conflict?
100
Managers may enjoy privileges-such as flexible schedules, reserved parking spaces, and longer lunch hours.
This may cause nonmanagement employees to feel resentment. This example describes ______ _______ structural cause of conflict.
What is Status Inconsistencies?
100
The video shows an ineffective technique.
What is Secrecy?
100
A style of management that is assertive and uncooperative.You want to satisfy your own interests, and are willing to do so at someone else's expense.
What is competing?
200
Conflict that occurs between two or more organizations. (ex: conflict between MLB players’ union and management, players often go on strikes to get more of the profits from management)
What is Interorganizational conflict?
200
The video showed a type of conflict known as ________.
What is - Interrole Conflict?
200
It is the cause of the conflict shown in the video.
What is Common Resources?
200
A negotiation approach in which the goals of the parties are in conflict, and each party seeks to maximize its resources.
What is Distributive bargaining?
200
It is deliberate decision to take no action on a conflict or to stay out of a conflict situation.
What is Avoiding?
300
An aggressive mechanism in which an individual keeps up a dysfunctional behavior that obviously will not solve the conflict.
What is Fixation?
300
Suppose a manager receives counsel from her department head that she needs to socialize less with the nonmangement employees. She is also told by her project manager that she needs to be a better team member and that she can accomplish this by socializing more with other nonmanagment team members. This is an example of ______ conflict.
What is Intrarole conflict?
300
It is a cause of conflict where groups depend on each other to accomplish goals, and when a problem arises, fingers are pointed at each other.
What is Interdependence?
300
Doing nothing in hopes that conflict will resolve itself.
What is Nonaction?
300
The video shows a type of defense mechanism.
What is FLIGHT?
400
The defense mechanism portrayed in the video is called _____ .
What is Fantasy?
400
A salesperson may be required to offer the most expensive item in the sales line first to the customer, even when it is apparent that the customer does not want or cannot afford the item. This is an example of _______ intrapersonal conflict.
What is Person-role conflict?
400
The presence of unclear lines of responsibility within an organization.
What is Jurisdictional Ambiguities?
400
An effective technique which involves transferring, or firing an individual as it is the best solution.
What is Changing Personnel?
400
A compromise mechanism whereby an individual patterns his or her behavior after another's.
What is identification?
500
An aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict.
What is Displacement?
500
Conflict that occurs within an individual.
What is Intrapersonal Conflict?
500
Salespeople deal with customers, whereas engineers deal with the technical aspects to making a product. Conflict occurs when they are asked to switch jobs. ________ kind of structural factor is responsible for that.
What is Specialization?
500
It is an organizational goal that is more important to both parties in a conflict than their individual or group goals.
What is Superordinate Goals?
500
If Will begins to put more energy and time into his work due to a break up with Grace, he is using _______ type of compromise mechanism.