SIMS
Financial Aid
Financial Aid Cont
Quality
Student Accounts
100
Use a quick ticket when
What is when it is a general question
100
website to complete FA Application
What is www.fafsa.gov
100
SAR stands for
What is Student Aid Report
100
The proper greeting is
What is Hello, thank you for calling(school name), my name is (insert name), how may I help you?
100
Why was I dropped for non-payment when I have financial aid?
What is the tuition charge was more than the total aid
200
Request details must be written in
What is the student's words
200
FAFSA stands for
What is Free Application for Federal Student Aid
200
Need is calculated by
What is COA-EFC=Need
200
The survey is worth
What is 5 points
200
The late fee for not meeting the payment deadline is
What is none
300
This tab shows you if the student has any loans
What is Financial Aid Information>Award Activity
300
To make an adjustment to financial aid, you have to complete
What is a Special Circumstances form(Professional Judgement)
300
A dependent 2nd year student can get how much in loans
What is $6500
300
Before placing a student on hold you must
What is ask to place them on hold. "May I place you on a brief hold"
300
this third party hosts our Payment Plans
What is Tuition Management System(TMS)
400
This tab shows you if the student is meeting SAP
What is Financial Aid Information>SAP
400
Requirement for SAP
What is 67% completion, 2.0 GPA, 150%< MTF
400
R2T4 stands for
What is Return to Title 4
400
This is included in our closing
What is reference number, survey(anything else?)
400
I dropped a class, why do I owe money
What is not dropped before the 100% refund date
500
When you escalate a ticket, you must also send the student an email by putting this information in
What is The External Comment Box
500
Difference between Sub and Unsub
What is interest is paid on a Sub by the government while you are in school
500
What is Unmet Need
What is what the student may "still" be eligible for, since they were not awarded their full COA
500
Name 1 Auto-Fail
What is Ferpa, Inaccurate Information, Customer Abuse, Call Avoidance, Policy Violation(browsing unapproved websites)
500
This third party take our Payments
What is Nel-Net
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