Health
Dental
Vision
Office
100
What is the name of the Health and Dental Provider
Student Care Net
100
How much is the Coverage for Dental
Up to $750 in Dental Coverage
100
How much is the coverage for eye exams and eye glasses?
$50 per policy year for eye exams $75 per 12 months for eye glasses or contact lenses
100
Please describe 3 daily tasks that you have to do when you come to your shift?
-Check customer service e-mail and respond inquiries -Check paper level in photocopier and fax machine and fill if necessary -Ensure Kitchen area is clean and tidy
200
Who is covered by the SSUI Health and Dental Plan
All full time students and day part-time students. This does not include international students
200
Are crowns, bridges, posts covered?
No they are not covered
200
Is there any vision network that we can refer students too? if yes please explain
Yes, You can refer them to the website Ihaveaplan.ca
200
Where you should refer students or external people who are looking for off campus housing?
Places4students
300
When you should give a Drug exception request form to the student
In the event that the drug prescriptions are not covered
300
How many times in a policy year can a student go for cleaning?
Recall exams, cleaning/polishing, bitewing x-rays, oral hygiene instruction and the application of fluoride are covered once per 12 months
300
True or False - We have a vision exception form.
False
300
How many meeting rooms does the SSUI has?
The SSUI has 2 meeting rooms - One that could be used by students, sheridan staff and SSUI staff and the other one is only used for SSUI staff
400
What kind of information should the CSR give a student who is asking about the Health and Dental plan?
Give the student as much information posible. Open the brochure and explain all the benefits and also explain about the pay direct card
400
Are services provided by an orthodontist covered by the plan?
Services performed by an orthodontist are not covered by the Dental Plan.
400
How often can a student claim glasses?
Eligible 12 months after the full amount has been claimed
400
What you should do when you get a student complaining about their class or teacher?
You should refer them directly to the EVP which is Ashley Farquhar
500
Please describe all the Health Coverage and Services
-Prescription Drugs - 80% - dispensing fees is limited $5 per prescription or refill -Vaccinations - 100% up to $150 -Health Practitioners - 20 per visit, $400 per category of practitioner per policy year
500
What is the deadline for Claim Submissions after the end of the policy year or the end of the coverage?
All health and dental claims must be received by Sun Life no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner
500
Could you please explain what coordination of benefits mean?
Means that you are covered by another extended plan in addition to your student Plan (i.e. through a parent or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%. Follow the set of instructions below that corresponds to your situation:
500
What are the steps to approve a poster?
Step 1 Ask the student/staff member if they have reviewed the posting policy on the website. Step 2 While they review the policy look over their poster to ensure that it complies with everything in the policy. Step 3 If the poster meets the criteria on the posting policy use the Sheridan Student Union stamp to stamp each copy of the poster Step 4 Take a copy of the student/faculty member’s poster. Step 5 Give the student/faculty member a disclaimer form to fill out. Staple this form to the poster. Hole punch the poster and put it into the poster binder.
M
e
n
u