Service Order
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Performance
Fees
Credits/Discounts
100
The code for a move in with no AMR
What is 101?
100
Type this into address field to set up new customer
What is UCACUST?
100
5 minutes or less
What is Average Handle Time (AHT)?
100
For estimated usage less than 1,000 cubic feet it shall be $70
What is new customer deposit?
100
The HBC default number of units
What is 7.5?
200
The code for a move out with no AMR
What is 102?
200
Click here to view the AMR
What is Hexagram Star?
200
O exceeds expectations, 0-3 meets expectations
What is Attendance, Occurances?
200
Commodity charge for the first 600 cubic feet
What is $3.67 per 100 cubic feet
200
Property area to runoff surface area to recieve 50% stormwater fee credit
What is 30:1
300
Wiring Errors/Water On/Needs Meter
What is 1206?
300
Type this into deposit type when adding a new deposit
What is CDEP?
300
98% meets, 97% is below and 100% exceeds
What is Scheduled Adherence?
300
Monthly service charge for a meter size of 3/4
What is 11.70?
300
The maximum allowed discount for properties with a combined ratio and detention credit
What is 75%
400
Off for Repairs
What is 106?
400
You click here when you want to view payment history
What is Ledger Card or Billing History?
400
6% or above-Below Expectations, 5%-Meets Expectation
What is Abandonment Rate?
400
Remove $50 of the $100 termination fee
What is maximum we can remove when we dont actually turn the water off on delinquent account?
400
Used to measure the volume of water used for irrigation, evaporation and water to product that doesn't return to the City's Collection System
What is a S.A.C Meter?
500
Big Meter Truck for Pit or Outside Meter
What is 1409?
500
This is the "icon" you click when you want to set up a payment arrangement
What is shaking hands or payment arrangements?
500
Answer 90% of calls within 30 seconds, 85% of the time
What is Service Level?
500
Resident user volume charge for sewer based on total volume of water purchased by customer
What is $3.82 per 100 cubic feet
500
Aggregating all consumption to one bill
What is Master Billing Account?
M
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