Systems Management
This 1 to 1 tool is built into the system board and allows access to the server outside of the operating system.
This RAID level supports the loss of NO drives.
What is RAID 0?
This tool lets you look up LED patterns.
What is Blink?
This color indicates that a part is hot swappable.
What is terracotta (orange)?
This is often described as 'feeling what another person is feeling'.
What is Empathy?
This 1 to 1 in band tool can be used to pull logs and configure hardware.
What is OMSA (Open Manage Server Administrator)?
This is the amount of usable storage space on a 3 drive RAID 5 with 100 GB drives.
What is 200 GB?
This page is your one stop link shop to find resources, internal links, and system information.
What is Turbo Tech?
A drive that is blinking amber and green is in this state.
What is predictive failed?
This should happen within the first few minutes of your call to make sure the customer has your info.
What is send an ownership email?
With this you can get automatic case creation after hardware errors.
What is Secure Connect Gateway?
This log should be pulled to determine if a drive needs to be replaced after a failure.
What is a TTY log?
This log bundle will gather hardware, storage, and software information for a PowerEdge server.
What is a SupportAssist Collection / TSR?
This allows you to power on a 14G or later server if you suspect a faulty control panel.
(Describe how to use)
What is the alternate power button? (Open top cover and hold down rear i-button for 15 seconds.)
This is important to make sure your customer knows the 'road map' and agrees with it.
What is sharing your action plan?
This license level is required to use the iDRAC Virtual Console.
What is Enterprise license?
This RAID is made up of multiple mirrored sets.
What is RAID 10?
All Support Assist Collections / TSRs should be uploaded here.
What is Thunder or upload.dell.com?
This component introduced in 15G separates your basic ports from the motherboard.
What is the RIO (Rear I/O) card?
This is the best persuasive tool you can use when working with customers.
What is WIIFM (what's in it for me)? (Center the customer's interest)
This is a method you can use to configure the iDRAC IP address. (List 1)
What is through OMSA, BIOS, LCC, LCD panel, racadm command, Quick Sync, iDRAC direct, or direct cabled connection?
This feature allows an additional hard drive to be added to a RAID array without losing access to data.
What is an Online Capacity Expansion?
This is used to engage additional resources (such as CTE) on your case.
What is the SFDC Collaborate tab?
Fans all spinning at max speed is a good indication that this has occurred.
What is the iDRAC is not initialized?
This should always be done when delivering challenging messages.
What is empathize, be transparent, and share your action plan?