EVS Supply Standardization
Hospital
Customer Service/Patient Experience
Soft Skills & Etiquette
Other/Movies
100

Which disposable cleaning wipes do EVS staff use to clean non-isolation patient rooms?

Hydrogen Peroxide Disinfectant

100

What year did Cass Regional open its new hospital?

2009

100

What does HCAHPS stand for?

Hospital Consumer Assessment of Healthcare Providers and Systems

100

This is the best action to take when a coworker starts sharing negative rumors about another teammate during a shift?

Walking away, changing the subject, or shutting it down

100

This 1994 Disney classic features a young lion cub named Simba who learns about the "Circle of Life."?

The Lion King

200

Which disposable cleaning wipes do EVS staff use to clean isolation patient rooms?

Clorox Bleach Wipes

200

Cass Regional Medical Center Trauma Level? 

Three

200

AIDET stand for? 

Acknowledge, Introduce, Duration, Explain, and Thank You

200

Spreading unverified rumors or talking behind a coworker's back violates this core professional behavior and harms team trust? 

Workplace gossip or unprofessional conduct.

200

In Shrek, this mythical creature is what Shrek compares himself to because they both "have layers."?

Onion

300

Which toilet bowl disinfectant cleaner is used to clean our hospital toilets?  

DIVERSEY Bathroom Cleaner Crew

300

What shoes are prohibited in hospital? 

Flip-flops, slippers and house shoes

300

10/5 rule stands for the distance in feet at which you should make this type of non-verbal contact with a patient or visitor?

Eye Contact

300

You should always perform this physical action before walking into any patient room, even if the door is completely wide open?

Knocking

300

This 1997 movie features Will Smith and Tommy Lee Jones as undercover secret agents policing extraterrestrials.?

Men in Black
400

Which tool is used to clean inside our hospital toilets when using toilet bowl disinfectant cleaner? 

Toilet Bowl Mop Brush 

400

In event of a fire what does Race stand for?

Rescue, Alarm, Confine and Extinguish 

400

To check the hazards, proper usage, and incident protocols for a chemical cleaner you are using, you should consult this book or digital document?

SDS- Safety Data Sheets

400

Discussing a patient's condition, room number, or behavior while riding in the elevator or eating in the cafeteria is a direct violation of this federal privacy law?

HIPPA

400

Who won the Superbowl in 2023?

Kansas City chiefs 

500

What are the two neutral floor cleaners that can be used to mop hard-surface floors throughout the hospital?  

Diversey Stride and Diversey Prominence 

500

When the house supervisor asks for a cleaning request or patient room cleaning what should be the EVS employees' response?

Absolutely. I’ll take care of the cleaning request. Can you please provide the patient room number and let me know if there are any special cleaning or isolation precautions?

500

According to the 10/5 rule, you should verbally greet someone using their name (if known) once they are within this distance.?

5 feet

500

Before exiting a room after finishing your cleaning tasks, you should always ask the patient this specific closing question to ensure their comfort?

Is there anything else I can do for you before I leave.

500

Saying these two polite words when receiving something shows good manners.?

Thank you

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