CONSULTATION
Why does a client who is overly late for an appointment or habitually late for appointments cause problems?
Because beauty professionals depend on appointments and scheduling to maximize work hours.
What is the FIRST step in the 10-step consultation method?
Review the intake form.
What should you NOT do at the end of your employee evaluation meeting?
Keep your self-evaluation to yourself.
When is it appropriate to go to your manager with a complaint about a colleague?
after you have tried everything to handle the problem yourself
Treatment brochures are MOST often ______.
provided by manufacturers
What is the BEST first step for a beauty professional to take toward helping a client to make choices that reflect a personal sense of style?
doing a little research
______ is the FIRST step in making meaningful on the job communication a reality.
Behaving in a professional manner
What is reflective listening?
listening to the client and then repeating, in your own words, what you think the client is telling you
The discussion with the client that determines the client’s needs and how to achieve the desired results is the ______.
client consultation
When should you try to upsell services?
when working with a new client with whom you are not familiar
Participate proactively in your career and in your success by ______.
communicating your desires and interests
Which of the following should you do as your employee evaluation draws near?
Perform a self-evaluation.
Once in a while, you will inevitably encounter a dissatisfied client. Remember the ultimate goal:
Make the client happy.
When reflective listening, it is important to ______.
not interrupt while the client is speaking
What should you do if clients arrive late and you have the time to take the appointment without jeopardizing other appointments?
Politely advise the clients of the late policy.
When should the client intake form be started?
the moment a new client calls to make an appointment
When speaking with an unhappy client about a scheduling mix-up, it is important to ______.
stay detached