What to Ask For
A moniker
What is a Name
What do we say when we are unable to complete a task request from a client?
What is 'That is not a service we provide'
What is the first thing you do when adding a participant?
What is search the name you have with the fewest letters possible
We can confirm with work with a client even if it’s their partner or family calls asking about them?
What is False.
What is the Number we transfer to for lunch and afternoon and other instances?
What is 570-647-2830
Everyone has their own special day
What is Date of Birth
What should every advocate disclose on the hotline with new clients?
What is 'Your information is confidential but I am a mandated reporter'
What is the start date for new participants?
What is the first of whatever month you initially had contact with the client
We can tell parents about what their kids talk about in session or on hotline?
What is False.
If a client has multiple victimizations, how do you input notes?
What is put the same note for all present victimizations
How can we best contact the client?
What is a Phone Number
What do you do when a client is asking for an advocate in the opposite office?
What is take a message to pass along to that advocate so they can return the call
What do you do if you do not get / client doesn’t provide last name?
What is use a fictitious name to help you remember who they are
We can work with clients from other counties for shelter?
What is True, if it will save a life
How long do you have to call back a client on hotline before it is an issue?
What is 15 minutes
What to ask the client about receiving a call from VIP?
What is 'Can you receive from blocked numbers?'
How do you respond when someone is calling asking about a client and uses their name?
What is 'I'm sorry, I cannot confirm nor deny we work with this person'
When entering a client's DOB, what do you enter if you don’t have this info?
What is enter a fictitious birthday of 7/1/best guess year
We can help to relocate clients to Wayne or Pike County if they are experiencing DV outside of the state
What is True.
What should be included in the intake note for new clients?
What is confidentiality and mandated reporting were discussed as well as well as creating a goal plan in the next few sessions
Where a client resides?
What is Wayne or Pike County
What do we say when we will not work with someone seeking shelter but is not fitting the criteria?
What is 'We unfortunately do not have availability, but I can provide 211 + other fitting resources'
What is the date of the victimizations you create?
What is the first of the month you learn of them
Can we confirm we work with a client if another agency/service calls and we know the client works with them as well?
What is True or False.
If a client has multiple victimizations, how many goal plans are needed?
What is one for each victimization