Guest Value and Experience
Who should we pitch the 12 pack Wax pass to?
Promo: Every Guest and First time Guests
What is full browfection for a GSA or Waxer
Polo or Scrubs
Name Tag
Hair Done / Make up done not over stated
What should we always say as a waxer when walking a guest out?
Product recommendation-
Great I will see. you back in ____ weeks!!!
What's the most common add on service for our center?
Upper lip
What is our associate late policy/ protocol
If you are one minute late you are late for work.
If you are running late you must call your manager right away with a ETA.
True or False?
Waxers should not be behind the front desk/ in lobby while on a waxing shift?
TRUE!
Waxers going behind the front desk can be distracting to GSA's
Give a rebuttal for...
12 pack Brazilian Wax pass is too expensive. I don't have money for that right now.
I understand why you feel that way. This pass would save you $18 dollar each visit, which would save you a total of $207 dollars or pitch 7 pack
True or False?
If you are clocked in for work you must be in uniform and Browfection?
True
How many products should we pull when we have a new guest?
3 products minimum because they get 20% and it helps get them invested in a full skin care routine!
What is the 4 Step process? GSA only!
1. Pre- wax cleanser: to remove lotion, oil and makeup
2. Pre-wax oil: to create a barrier between skin and wax to protect the skin
3. Our exclusive comfort wax: Exclusive to EWC and made to pull on the hair and not the skin. To deliver more comfortable experience for guest.
4. Post-serum: to rehydrate the skin after wax
True or False
You should never stand when a guest is in front of you?
False- You should always stand when a guest is in front of you to help them!
A). How much can a Wax Specialist make in Retail commission for the pay period if you sold 1 Ingrown Hair Serum per day for 5 shifts/week?
A). $40 *$40 X 5 shifts= 200 X 2 weeks in pay period= $400. 10% of $400= 40
ROLE PLAY!!
Selling to a guest that has never had a Wax Pass before and has been here 34 times.
Managers will give feedback!
What is the First time guest script for GSA's
ROLE PLAY!!!
ROLE PLAY!!
Wax Specialist rebuttal to a guest who doesn't think they need anything from the product wall today (and they have never tried anything).
GSA follow up rebuttal when they say "I won't be getting that today" at checkout.
Manager feedback.
Tiered response.
Stock up glow, travel, then sample