Managing & Leading Hospitality Enterprises (Ch. 12)
Managing Human Resources (Ch. 13)
Marketing Hospitality
(Ch. 14)
Ethics in Hospitality Management (Ch. 17)
100
The classical school of management sought?

To discover the scientific principles of production

100

Which of the following does not contribute to labor problems?

Low turnover

100

The "4 P's of Marketing" are:

Product, place, price, and promotion

100

Political theorists have called the set of generally accepted relationships,
obligations, and duties between:

Social contract

200

Fredrick Taylor believed that the best way to do any job could be revealed by:

Undertaking a job analysis

200

T/F Diversity training programs are the same as affirmative-action programs.

False

200

Which of the following is not 1 of the 6 categories of promotional activities?

Relationship marketing

200

“If all chocolate is fattening, and if this dessert has chocolate in it, then this
dessert must be fattening.” This is
an example of which kind of moral reasoning?

Deductive logic

300

Which was not one of Henri Fayol's five management functions?

A) Conversing B) Commanding C) Coordinating D) Controlling 

A) Conversing

300

What is a major reason for the U.S hospitality industry's high turnover rates?

Limited opportunities for advancement

300

Good marketing plans are reviewed and sometimes revised on a(n) _____ basis.

Quarterly

300

Authors Robert Solomon and Kristine Hanson believe that the rules of poker
and the rules of business should
and must be different because:

a. the goals of poker and the goals of business are different
b. there is much more at stake in the business world than there is in poker games
d. a and b

400
According to Peter Drucker, one of the 2 board goals of a manager is to:

Consider both immediate and long-range needs in every decision

400

When are employee performance reviews typically held?

Held every 3, 6, and 12 months
400

The ability to be an effective salesperson:

Is intelligence and can be taught

400

Kant's belief that there are basic or universal ideals that should direct our
thinking is known as:

Deontology

500

The management task of motivating and communicating involves all of the following except:

Analyzing operational reports

500

T/F Job breakdowns tell mangers how long it should take employees to complete tasks using the best methods management has devised, and how much work can be preformed in a given time period.

False

500

Which of the following is not a characteristic of advertising?

It attempts to tell all sides of the story about a product or service

500

T or F - Discrimination is one of the most serious ethical issues facing the
hospitality industry

True

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