Processes
Controls
Validity
You and who else
Customers
100
The OE/S process is part of the ______ process
What is Order To Cash
100
A document that is used when filling a sales order to authorize the movement of goods from a warehouse to shipping is called a
What is picking ticket
100
In a typical OE/S process, validating a sales order likely would involve these 3 processes
What is checking the customer's credit, verifying availability of inventory and completing the sales order
100
In addition to the warehousing function, the three primary departments that you would expect to be part of a typical OE/S process are
What is sales order, shipping and credit
100
With companies facing global competition, firms are recognizing that their most important asset is
What is a happy customer
200
The primary function of the OE/S process is to create information flows that support
What is decision needs of those who manage various sales and marketing functions
200
The control plan "preformatted screens" is directed primarily toward achieving the information process control goal of ensuring
What is Sales Order Input Accuracy
200
A valid shipping notice input is one that is supporter by these two items
What is an approved sales order and an actual shipment of goods
200
At the time that the shipping notice is prepared and disseminated, two data stores within the OE/S process are normally updated, these two data stores are
What is Sales Order Master Data and Inventory Master Data
200
The grouping of customers into categories based on key characteristics is called
What is segmentation
300
At the time the shipping notice is prepared and disseminated in an OE/S process, these entities are notified
What is to Billing, General Ledger and Carrier
300
The control plan "confirm input acceptance" helps to achieve the sales order input control goal of
What is Sales Order Input Completeness
300
This is the person/position that usually authorizes a Purchase Requisition
What is the supervisor of the requisitioning department
300
In a B/AR/CR process, the process "perform billing" would likely interact with these three data stores
What is Sales Event Data, Customer Master Data, and Accounts Receivable Master Data
300
The concept behind ______ is to cultivate customer relationships by prospecting, acquiring, servicing and retaining customers
What is Customer Relationship Management Systems
400
Analytical applications, which include ________ are intended to allow the use of sophisticated statistical and other analytical software to help an orgainzation's members develop insights about customers, processes and markets
What is Data Mining
400
In the cash receipts process, the control plan of "immediately endorsing incoming checks" is designed to achieve the control goal of
What is ensure security of the cash assets
400
In a typical, efficient AP/CD process, you would expect that "validating" a vendor invoice would include these 3 steps
What is comparing the invoice with a copy of the purchase order, comparing the invoice with a copy of the receiving report, checking the invoice for mathematical accuracy
400
In the purchasing process, these 3 departments typically have access to the receiving report
What is accounts payable department, the warehouse, the requesting department
400
Placing a customer's bill on a company's own web site and sending an e-mail telling the customer that his bill is there is called
What is electronic bill presentment
500
For a typical OE/S process to check a customer's credit, these data stores likely would be consulted
What is customer master data, accounts receivable master data and sales order master data
500
Separating the individuals or departments that performing the following responsibilities, Authorizing Events, Custody of Assets, Executing Events and Recording Events, is known as
What is Segregation of Duties
500
In the process of preparing a receiving report, the receiving department should be sure to perform these three tasks
What is inspect and approve the quality of the goods, count the quantity received, compare the completed receiving report to the information stored in the purchase order master data
500
2 types of payments not typically supported by invoices include
What is payroll, income taxes, investments
500
The ultimate goal of the OE/S process is
What is Create value for the customer
M
e
n
u