SOP & Broker Book
Where can you find the U.S. Brokerage Ops SOP/Guide
What is Workplace?
What day and time is the BOps Newsletter delivered
What is Tuesday Morning email & Friday morning BOps Newsletter WP Post
The philosopy for the Code of Ethics is known as the ____________.
Hint: Found in the Preamble
What is the golden rule
When an agent wants to make a claim for a commission, they reach out to________?
What is their ROM
Where do you go when you are trying to find a specific staff member?
For example: Who is the ASC for South Carolina?
What is the BOps Directory
How can you quickly search the SOP?
What is Ctrl+F (PC)
Command+F (Apple)
The individual responsible for the words of wisdom in the Newsletter is ___________________?
Who is Jim Nuth?
When you are a REALTOR, you are a member of ____________
What is NAR, National Realtor Association?
(Local and State Associations)
When you receive a garnishment for an agent, send it to______________
What is Legal
When is the ENPS delivered & Who should respond?
The ENPS is delivered after each staff meeting.
Everyone should respond every month
You can share directly to agents from the Broker Book?
What is False
What meeting do the spotlight staffers come from____________?
What is the Morning Mashup
Who reviews ethics complaints?
Reviewed by the Grievance Committee
Bonus points: What is the next step?
You receive a DRE/Commission complaint, you should ____________________.
What is submit to legal
The monthly staff meeting, where do you find out when it is going to be?
HR CORNER Workplace. (This meeting is not automatically added to your calendar)
How to find the correct/updated google form?
What is DIRECTLY from the SOP or Broker Book
Where in the newsletter can you go to find sharable tidbits for your state newsletter? ________________
What is the Newsletter Nuggets
Who enforces code violations?
What is the local Association?
(sometimes state)
An agent with habitual compliance issues needs a warning letter, you should reach out to __________________?
What is Compliance Officer
Look here to find upcoming Opcity closings in your state & ensure they are marked in the Skyslope file.
What is the Opcity Dashboard
To fix an error in the SOP, you should ___________?
What is leave a comment and tag @JeannaHenderson or @JamieBarron
What is the name of our newsletter?
The BOps BUZZZ...ZZ
What are the 3 major categories of the Code
Duties to Clients & Customers
Duties to the Public
Duties to REALTORS
An eXp agent makes a sexual harrassment claim against another eXp agent, you should reach out to__________?
What is Compliance officer
How do you find if and where someone is in eXp World?
What is the cog wheels (top right) & Search for usere