Verizon
The amount of time a customer has to return their damaged phone.
15 days.
Speeds up to 100mbps are part of this VHI plan.
5G Home.
This needs to be entered into the field app to push the activation through.
AT&T account passcode.
Computer monitors have this service fee.
$0
HTP covers eligible pet accessories and medical devices.
False. Only VHDP has coverage for these types of devices.
This is the phone deductible the customer pays if they have the old one to send back.
Up to $99
This is the discount applied to 5G for customers who also have Verizon phone service.
$15 off per month.
This type of sim/esim may be on a first responder's device.
FirstNet
This is the maximum dollar amount VHDP and HTP will cover in a calendar year.
$5000
Customers get a free trial with HTP and VHDP.
False. Customers are billed from the time they sign up and a charged a prorated amount.
Customers can file VHDP claims on a single device up to this amount.
$3000.
These are the 3 different price lock durations for 5G internet services.
5yrs for 5G Ultimate, 4yrs for 5G Home+, and 3yrs for 5G Home.
This is the max coverage amount for a single item with HTP.
$2000
$49
Connected home plans cover screen cracks for portable devices, but not TVs.
True! Portables are covered from ADH, but not TVs.
Multi Device Protection for 4-20 devices can cost the customer up to this total amount.
$68
This is the max speed on 5G mid-band.
300mbps
This department is available for device support after we depart from the interaction.
Pro-tech Support.
Customers can expect to pay this amount to file a claim on a gaming PC
$99
VHDP customers can cover a second address at no additional cost.
True.
Customer's can expect to pay this amount for mobile device screen replacements.
$0
This is the price of 5G Ultimate with mobile discount without autopay.
$70. Customers will receive an additional $10 off for autopay to get the $60 price.
The maximum amount a customer may be charged for not sending the damaged phone back in.
$850
Installations are available to the customer for this price.
$49
Customers can not have any more than 2 in-home visits in a year.
False. Customers get 2 free in-home visits and can have additional sessions for $100 each visit.