Preliminary Issues
According to the logic of prediction, employers predict future job performance mainly by looking at...?
Past experiences and the KSAOs they developed.
Information about an applicant's past experiences and behaviors used to predict future job performance.
Biodata
Name one of the three things that are typically included in a disclaimer.
Employment-at-Will/Specifications of Employment, Verification Consent, or False Statement Warning
What role does BHC want their associates to grow towards during their time at the company?
Managing Director.
What is the correct order in the selection sequence?
Applicant → Candidate → Finalist → Offer Receiver → New Hire
Software used by many employers to scan applications for important keywords before a recruiter reviews them
ATS
What is suggested to NOT be used as a reference for reference checks?
Social Media (e.g. LinkedIn recommendations)
What two initial assessment methods does BHC use in their recruiting process?
Resumes and Interviews
A company wants to know whether applicants can handle angry customers. Which assessment provides the strongest sample predictor?
Customer complaint role-play.
Which type of assessment collects standardized information from every applicant, making comparisons easier?
Application blank
How can an organization defend itself from a Bona Fide Occupational Qualification claim? Hint: Two parts.
Must show that only people with the protected class characteristics can do the job AND that the job is integral to the essence and operation of the business.
What are the three areas of business the BHC specialize in?
Mergers & Acquisitions, Private Finance, and Valuations/Advisory Assignment
You are hired as an HR consultant.
The CEO says: "I don't understand why HR spends so much time on job analysis and selection planning. Why don't we just interview everyone and hire the person who gives the best interview?"
Using concepts from today's chapter, identify TWO major flaws in the CEO's thinking.
Interviews shouldn't be the only predictor.
The organization skipped the selection plan.
The CEO ignored job analysis.
Assessment methods must measure required KSAOs.
The hiring process ignored the selection sequence.
Interviewing everyone is inefficient and costly.
A company receives 1,200 applications for a customer service position.
They have only one week to identify the top 30 candidates.
Which THREE assessment methods should they use first, and why?
Resume screening
Application blanks
ATS (or initial interview depending on justification)
What is the difference between a credit check and background check? What jobs are they commonly used for?
Credit checks check credit history and are used for jobs with financial and legal responsibilities. Background checks check identity and past, they are used to head off potential problems of workplace violence, theft, fraud and negligent hiring.
Name the four skills and abilities associates need in BHC in order to be successful within the role.
Take initiative, strong analytical and conceptual skills, good writer and excellent interpersonal skills.