Who am I
You can talk to me and I can give you information and make decisions
Who is the applicant and a legal guardian
The information I provide is the primary information taken into consideration during the assessment
Who is the Applicant
This entity can help you through the WCF process from beginning to the end
Who is the AAA
Applicant wants their adult child to manage their account. No paperwork is on file
Only the applicant until form is completed
I can't contribute responses or over-ride the applicant's statements but I have access to the applicant's account
Who is an authorized user
If this form is present you can talk to me
What is the Active authorized user form (Form 20-339 accepted)
I can provide you with information and supplemental resources for you to pursue services
Who is the assessor
A caller says they are the applicant’s Power of Attorney but no documentation is in the system.
Request legal documentation before sharing PHI
I MUST be present at the assessment regardless of the circumstances
Who is the applicant
You MUST have ONE of the following:
What is forms required to discuss case information with someone other than the applicant
When an assessment needs to be rescheduled you can call us to help
Who is the BCC
Applicant designates a friend as an authorized user
Submit signed form (20-339)
An applicant attempts to provide the assessor with completed paper forms at the start of the assessment. Who should these forms be received by
Who is the BCC, the assessor must not take the forms back to the office
This must occur for case information to be shared with an authorized user
Who is the assessor...or BCC
A legal guardian (verified under RCW 11.130) calls requesting benefit status.
Guardian with verified legal documentation
Who has FINAL authority over WA Cares decisions if the applicant is competent?
Who is the assessor
Authorized user asks: “What are their medical conditions?”
Only share PHI if authorized user is active AND properly designated
You are both the assigned assessor AND listed as an authorized user for the applicant
Escalate and request reassignment due to conflict of interest
A legal representative is verified but NOT listed as an authorized user in the system.
They may still manage account per legal authority