DAY 1
STARTING THE DAY OFF STRONG WITH A PRESENTATION
WHAT IS ORIENTATION WITH ALEX
CLEAN AND BALANCED, WITH LIGHT BARLEY-MALT SWEETNESS, SUBTLE YEAST NOTES, AND MILD HOP BITTERNESS.
WHAT IS WARSTEINER?
THIS SYSTEM IS USED TO ENTER FOOD AND DRINK ORDERS, PROCESS PAYMENTS, AND MANAGE GUEST CHECKS.
WHAT IS TOAST?
THESE CRUNCHY, TRIANGULAR CHIPS ARE LAYERED WITH BEEF OR CHICKEN, DICED TOMATO, BERMUDA ONIONS, QUESO, GUAC, PICKLED JALAPENOS, AND CREMA.
WHAT ARE NACHOS?
THIS CHART HELPS EMPLOYESS KEEP TRACK OF THEIR ASSIGNED CLEANING, OPENING AND CLOSING DUTIES TO ENSURE ALL TASKS ARE COMPLETED.
WHAT IS A SIDEWORK CHART?
TAKING A WALK AROUND THE VILLAGE
WHAT IS PROPERTY TOUR BINGO?
ORIGINALLY HAWAII, BUT TODAY IS BREWED IN THE MAINLAND
WHAT IS KONA BIG WAVE?
THIS ACTION COMPLETES A GUEST'S TRANSACTION WHEN PAYING BY CREDIT CARD, DEBIT CARD, OR ANOTHER ACCEPTED PAYMENT METHOD.
WAHT IS PROCESSING A PAYMENT?
MADE WITH FRESH MOZZARELLA, MARINATED TOMATOES, PROSCIUTTO, POMODORO, AND FOCACCIA.
WHAT IS OAK BREAD?
EMPLOYEES MUST SCRUB THEIR HANDS WITH SOAP AND WARM RUNNING WATER FOR AT LEAST THIS MANY SECONDS TO HELP REMOVE GERMS AND PREVENT CONTAMINATION
WHAT IS AT LEAST 20 SECONDS?
WHAT IS THE TERM FOR THE RULES TO ENSURE EMPLOYEES WEAR APPROPRIATE CLOTHING THAT FOLLOWS DRESS CODE?
WHAT IS UNIFORM STANDARDS?
SUBTLY SWEET BERRY FLAVOR, CRISP AND LIGHT BODIED WITH A FRESH BLUEBERRY AROMA AND A SLIGHT TART FINISH
WHAT IS YOU'RE MY BOY, BLUE!?
THIS TOAST FUNCTIO ALLOWS A GROUP OF GUESTS TO DIVIDE A BILL FOR SEPERATE PAYMETNS.
WAHT IS SPLITTING A CHECK?
THIS DISH CONSITS OF ADOBO RUBBED CHICKEN, ROASTED CORN, CHERRY TOMATOES, SHAVED RED ONIONS, BLACK BEANS, AND A CILANTRO LIME VINAIGRETTE
WHAT IS SOUTHWEST CHICKEN?
THIS IS THE FIRST STEP OF SERVICE, WHEN YOU WELCOME GUESTS WITH A FRIENDLY SMILE AND ACKNOWLEDGE THEM PROMPTLY
WHAT IS THE WELCOMING?
THIS INCLUDES KEEPING HAIR CLEAN, NEAT, AND SECURED.
WHAT IS PROPER HAIR GROOMING?
USES 21 SEEDED JALAPENO TEQUILA, LIME JUICE, ANCHO REYES VERDE, AGAVE AND MUDDLED JALAPENOS
WHAT IS SALT, SPICE, AND EVERYTHING NICE?
IF A GUEST REQUESTS NO ONIONS OR EXTRA CHEESE, THESE DETAILS SHOULD BE ENTERED WITH THE ITEM SO THE KITCHEN RECEIVES THE CORRECT INSTRUCTIONS.
WHAT ARE MODIFIERS?
THIS DISH CONTAINS MARINATED CHILI AND CUMMIN NY STRIP AND GARLIC HERBS
WHAT IS STEAK & FRITES?
BEFORE SENDING AN ORDER TO THE KITCHEN THROUGH TOAST, YOU SHOULD DO THIS TO ENSURE EVERY ITEM AND MODIFICATION IS CORRECT.
WHAT IS REPEATING OR CONFORMING THE ORDER?
BEING ON TIME MEANS MORE THAN JUST ARRIVING AT YOUR SCHEDULED TIME. YOU SHOULD BE CLOCKED IN, IN UNIFORM, GROOMED AND PREAPERED TO BEING YOUR DUTIES.
WHAT DOES IT MEAN TO BE READY FOR THE DAY?
USES EMPRESS GIN AND DRY VERMOUTH
WHAT IS TEE-TIME TINI?
BEFORE CLOSING A GUESTS CHECK, YOU SHOULD VERIFY THE ORDER AND PAYMENT INFORMATION TO HELP PREVENT THIS COMMON PROBLEM.
WHAT IS A BILLING ERROR?
THIS DISH CONSITS OF EGGPLANT, ONIONS, PEPPERS, ASPARGUS AND TOMATOES, AND SAFFRON RICE
WHAT IS ROASTED VEGETABLE PAELLA?
IF A GUEST COMPLAINS THAT THEIR FOOD IS INCORRECT OR UNSATISFACTORY, YOU SHOULD LISTEN, APOLOGIZE APPROPRIATELY AND TAKE THIS ACTION
WHAT IS RESOLVING THE GUESTS CONCERN.