Rebuttals
I know you're not looking to buy today, so bury your checkbook in the backyard — this is just the first step to get you a price so you can plan and budget for whenever you are ready.
Not ready to buy.
How many appt does hatch need to set daily?
2 or more!
When do you reach back out to a prospect that became disengaged.
30 min to an hour after the last reply you sent them.
This tool helps agents find the appropriate response when a prospect objects.
What is the amount of Kelly kash you can receive for your response time being 2 mins or less?
1kk
That's odd — most customers said we had some great prices compared to our products, and we don't even know if we can do the job yet. Let's make sure you like our product first.
Prices are too high
what is the weekly HPD for hatch agents?
4 or less!
How many times do we follow up with a customer?
We do a 5 day follow up process.
True or False- We do not put a po lead as Do Not text if the po replies in hatch- end/stop
False
What are the colors for RBA?
green, white, black!
That's exactly why you should look now, to receive pricing and information for budgeting. Our work is custom, so it typically takes 6-8 weeks to make your order, which means waiting could push your installation into another season.
Next season
what is the hatch response time?
2 min or less per agent!
What is day is this follow up process- Hi, contact first name, Just checking in again. If you still interested in a free quote, I can help you find an appointment that works with your schedule.
Day 3
What is the process if one of the Po's live out of state?
You treat it like a rental property.
What is my favorite color?
Blue
Showroom
We no longer have a showroom, but honestly you'll get everything you need during our visit — we bring a sample, color swatches, and show you our online catalogue.
True or false: The HPD for hatch team have to be 4 or less as a team.
True
True or False: We do not stop the follow -up cadence if the prospect responds at any point.
False
What is the process for cancel appts?
First try and see if another day/time would work best for the po, if still no, than use a cancellation rebuttal and if still no or they don't reply within 15mins of the last text, cancel the appt.
True/ False: We can install in a basement that has full sized windows, fully finished but is not heated.
False
What is the initial NIN reply
I understand. Just so I don't make assumptions, is it the timing, the investment, or are you no longer planning to replace the windows?
How many appts does a hatch agent have to book within a 40 hours work week to meet a HPD of 4?
10 appts for the week!
which days can you try following up at different times of day?
Days 2-5
True or false: We document important information we received from hatch into LP.
True
What is warranty on RBA windows?
20 years on the glass & frame, 2 years on the installation, 10 years on hardware.