What type of results does a "normal" approach to operations get you?
Normal Results
Walt Disney's dream for Disneyland began on this simple object.
park bench
Banana's all-inclusive tickets include this perk
all you can eat concessions
Eliminating friction starts by putting yourself in these people's shoes.
fans
Where does the majority of revenue that the Bananas make go to?
Back to the fans.
If you're not _____, you're not trying something big enough.
scared/nervous
disneyland was meant to be a place where "___ led the way"
fun
traditionalists criticized this new style of baseball
banana ball
The Bananas look for every possible one of these that slows down business
pain points
Banana Ball aims to fix these flaws about traditional baseball.
Long, slow, boring
The Bananas multiplied what they were good at by this.
10
Jesse Cole lost love for the ______ version of baseball before finding his vision.
traditional
The Bananas removed these from the ballpark, upsetting local businesses
ads
mlb is criticized for doing this to fans financially
nickel and dime
Pay Point = ____ _____.
Pain Point
The Savannah Bananas lived by the opposite of their current _____ during their launch.
Walt believed everything in Disneyland mattered to this part of the guest journey.
Experience
critics wondered if the team would raise these to make up for lost revenue
ticket prices
The Bananas even stage this during interviews to test attention to detail
trash around the stadium
What was the name of the Banana player who dressed up as a fan in the stands for the undercover fan program?
Bill LeRoy
Changing from traditional to unique did this to all operations.
any positive answer
Jesse Cole's vision thrives off fans bored of this type of baseball.
traditional
Jeff Bezos said you must be willing to be this to innovate.
misunderstood
the undercover fan program helps identify friction because things obvious to employees aren't obvious to ______.
fans
Hundreds of small solutions chip away at the _____ problem in baseball.
Friction