WOOD
What is our 5 Step Selling Process?
Greet, Ask, Tell, Teach, Complete
What are the types of "look" Tile can have?
Wood, Stone, Linen & Contemporary
What is the name of the mortar typically recommended for glass tiles?
Mapei Adesilex P10
What are our Stone grades?
Premium-Most consistent material, fewer and smaller holes, specialty materials and finishes, Beautiful veining and movement
Select-Some inconsistency in color, fewer and smaller holes and less fill
Economy-Most inconsistency in color, more frequent and larger fill may be present
Yeehaw Junction
Niceville
Mayo
Florida
Solid wood flooring is generally made from planks from a single piece of wood. It starts as a tree. That tree is then cut into logs. Those logs are then checked for quality and sorted accordingly. Next the logs are cut into rough planks by one of a variety of methods such as......
1. Flat/Plain Sawn
2. Quartersawn
3. Rift Sawn
What is the basic difference between porcelain and ceramic?
Bonus: What is white-body?
Porcelain is baked at a higher temp resulting in a denser material that can endure indoor and outdoor installation. *some ceramics can as well but only if not in freezing temps.
White-body has characteristics of both porcelain and ceramic, but can only be used indoors (unless in climates that do not get freezing temps)
What is the #1 selling Deco product?
Trick Question! #1 selling item is 3x6 Bright White Ice, typically classified within the tile group.
What are the types of finishes on stone?
Honed - A satin smooth surface finish with a natural, not a shiny look.
Brushed - The brush surface gives soft textured and smooth to touch feeling to create the effect of natural aging.
Polished - The polished finish gives a high shine and coordinates and compliments contemporary, modern and traditional designs and will enrich the color of the stone.
Fort Collins
Greeley
Centennial
Colorado
What is the Janka hardness rating?
This test measures the resistance of a sample of solid wood to denting and wear.
What is the smallest size grout line a rectified tile can be installed with?
Pressed tile?
1/16 & no smaller than 1/8
What are our Wood Mosaics made from?
Old Boats
What are the types of edges a stone product can have?
Straight, Tumbled, Chiseled & Beveled/Micro beveled
Minersville
Riverdale
Paradise
Utah
What are the 4 steps in the installation process for floating wood/laminate?
Prep, Set, Molding, Clean/Maintain
How many PCS of 18x18 tile will I need to cover a 12'4 x 18'2 room? (rounded to nearest pc) Not including the 10% extra...
110 pcs
13x19 = 247 SF / 2.25 = 109.77 (110 pcs)
What is the one type of glass product that needs to be sealed?
Crackle glass tile / mosaics
How many types of stone do we sell?
3 (Marble, travertine, slate)
Dundalk
Wheaton
Bethesda
Maryland
What are the "grades" of unfinished wood?
5 (Clear, Select/Better, #1 Common, #2 Common & Utility)
What is the difference between PEI and COF Ratings?
PEI - Measures Abrasion Resistance
COF - Measures Slip resistance
BEST GUESS: How many SKU's does the deco dept carry at any given time?
This varies store to store, closest guess within 25 wins.
Roughly 750 SKU's
What are the 4 types of sealer finishes?
Matte, enhancing, semi-gloss and high gloss
Federal Way
Bellevue
Kent
Washington