CPE
Which customer premises equipment (CPE) type is used to connect the customer's computer to the Internet?
cable modem
Be positive, enthusiastic, and sincere with your customer greeting. Out of the following greeting actions, which is to be done first?
show your ID
Spectrum will install up to _____ separate phone numbers for residential customers.
2
When troubleshooting a complaint about poor download speeds, perform this step using an Ethernet wired connection.
Speedtest
A customer states that they have intermittent macroblocking on a certain channel but the channel is performing well in all respects at the moment. Which test could reveal a possible source of the issue?
Ingress
Which of the following uniquely identifies each piece of CPE equipment on a network?
Mac (Media access control)
True or False – It’s the technician’s responsibility to immediately stop the installation if any pre-existing problems are found with the customer's TV.
False
If the customer has additional questions about their Spectrum Voice services, where can the technician direct them for more information?
611
Which of the following devices can generate RF interference within the 2.4GHz and 5GHz ranges that might cause WiFi issues?
Bluetooth
Which measurement function of a signal level meter is used to check the quality of a QAM carrier?
MER
Which of the following is commonly used by the technician to verify set-top box operation?
On-Screen Diagnostics
Which of the following answers lists something that's important to do during the Analyze step in the troubleshooting model?
Ask Questions
The tip and ring circuit has to be completed and uninterrupted between the device that generates the __________ and the phones.
Dial Tone
Which Windows command is used to view the IP address of a computer?
IPCONFIG
When bonding the coaxial drop, which bonding solution should be selected over the others when available?
Intersystem Bonding Termination (IBT)
What is the Charter specification for modem receive levels?
Between -10 dBmV and 12 dBmV
Which type of questions offer the customer the opportunity to give lengthier responses and elaborate about any service issues they're experiencing.
Open Ended
How can the technician isolate the eMTA's LINE 1 port from a potentially defective twisted pair system and test the eMTA for proper operation?
Plug a test phone directly into the eMTA LINE 1 port
What is tested when the technician pings the loopback address (127.0.0.1)?
Nic Card
What is the required size for RG-6 drip loops?
5""
Which item enables a video customer with an analog, standard definition (SD) television to receive digital video services?
digital set-top box
A customer is reporting "no picture" at their living room TV. Which answer lists the best step to take in order to begin troubleshooting the blue screen problem?
Ask the customer if there are other TVs connected to cable in the home
What symptom does a short circuit in telephone wiring cause?
No phones will work
What is tested when the technician pings the default gateway?
The connection between the computer and the router
True or False, it's ok to use a knife or other sharp tool to separate messenger and cable.
False