River Itineraries
Name one Viking River Cruise itinerary in which we visit the country of...
Switzerland; France; Germany; Portugal; Vietnam; Romania; Austria
What are... the answers will vary, Alex!
Name the country corresponding to the following Viking Oceans destination cities:
Reykjavik; Santorini; Haifa; Dubrovnik; Stockholm; Bangkok; Barcelona; Bergen
What are:
Iceland, Greece, Isreal,Croatia, Sweden, and Thailand, Spain, and Norway Alex?
What are the 2 types of costs associated with the Air Plus program...
AND
When is the latest Air Plus can be added to a booking?
What is:
$50 to $150 per person, plus any air differential fees (add collects).
AND
65 days PTD
For RIVERS,
What time are the rooms available (excluding suites) on embarkation day?
&
What time do guests need to vacate their rooms on disembarkation day?
What are:
3:00 pm for room availability (Noon for suites)
and
9:00 am for disembarkation.
For our standard cruises (35 days and under), when is the latest a pax can purchase TPP with cancel-for-any-reason benefit waiver?
AND
What are 2 discounts we offer our Explore Society Members?
ANY time up to 120 days PTD (or with initial payment if booking within 20 days PTD
AND
200 off pp if pax books next cruise within 1 year from embarkation date of last cruise
100 off pp if pax books next cruise within 2 years from embarkation date of last cruise
Name one Viking River Cruise itinerary in which we visit the following city of...
Budapest; Amsterdam; Prague; Vietnam
What are... the answers will vary, Alex!
Name ONE Viking Ocean Cruise itinerary on which we visit the following country and do not repeat.
Greece, United States of America, Thailand, The Rep. of Ireland
Answers will vary, Alex!
Before transferring a caller (with Air Plus) to the Air Planning Advisers, 3 things must be confirmed on thier reservation? Reminder... they already have air plus on the booking.
AND
When and how are INCLUSIVE (NOT air plus) air schedules released to our travelers?
What are:
1) Confirming they passengers have completed their GIF; 2) Are within 310 days prior to their return flight (normally, but for now it is 60 days PTD); and 3) in Confirmed or Final status.
AND
Flight schedules are sent no later than 120 days prior to departure and are automatically generated an viewable/editable for preferences until 75 days PTD (providing they have GIF's completed and are confirmed).
Name that ship:
Parks next to the Eiffel Tower on Paris + Heart of Normandy on the Seine (2021)
Sails on the Mississippi River
Sails on the Duoro River
Sails on the Mekong
Sails on the Elbe
What are:
Viking Radgrid; Kari; Skaga; Forgjyon
Viking Mississippi
Viking Hemming, Helgrim, Osfrid, Torgil
Viking Saigon
Viking Astrild/Beyla
AND
When do we typically send out commission checks to TA's?
AND
What is 29 days PTD
the embarkation and disembarkation cities for the following Viking River Cruise itineraries are:
Paris to Paris; Hanoi to Ho Chi Minh City; Vienna to Bucharest; Amsterdam to Basel; Budapest to Regensburg
What are:
Paris and the Heart of Normandy; Mag Mekong; Capitals of Eastern Europe; Rhine Getaway; Romantic Danube, Alex
What are the embarkation and disembarkation cities for the following Viking Ocean Cruise itineraries?
Iconic Western Med; West Indies Explorer; Viking Homelands; SE Asia and Hong Kong
What are:
Rome to Barca, San Juan to San Juan, Stockholm to Bergen; Bangkok to Hong Kong
What time period does a TA have to TAKEOVER a direct consumers booking?
AND
How long does it normally take for an E-check refund to be processed?
Within 60 DAYS from the BOOKING date. Not deposit date. (note: this can be waived if the same Travel Agency booked their last cruise).
AND
up to 21 BUSINESS days
Name 6 Viking Oceans ships and 2 Expedition ships
AND
describe 1 feature that is unique to each class of ship (ocean v EXP)
What are:
Viking Orion, Jupiter, Sea, Sky, Star, Mars, Neptune, Venus, Saturn,
Viking Polaris and Viking Octantis
and
Answers will vary.
When should a pax add TPP in order to qualify for the Pre-Existing-Conditions bonus coverage?
AND
What are our CORE 4 different types of Vouchers we offer at Viking?
within 15 days of initial payment (outside of 120 days PTD, of course)
AND
OBV; TPV, RAF, FCV
Provide one city and a highlight in that city for the following Viking River Cruise itineraries:
Romantic Danube; Rhine Getaway; Lyon and Provence
AND
Name the countries corresponding to the cities:
Hanoi, Vienna, Bucharest, Budapest
What are:
The answers will vary, Alex...
AND
Vietnam; Austria; Romania; Hungary
Provide one city and its highlight on the following Viking Ocean Cruise itineraries:
Viking Homelands; Iconic Western Med; SE Asia and Hong Kong
Answers shall vary, Alex!
What is the complete procedure if a guest needs to cancel a confirmed booking with travel protection? Be specific.
AND
How long can a cabin be placed in OPTION status if the departure date is 105 days PTD?
Step 1 Email vcmail@viking.com : MUST include a) booking #,b) full name(s) of passenger(s) cancelling c) brief reason why d) accept or waive the RSK free offer IF a RSK free booking.
Step 2. Advise the caller of current penalties to date from the “Cancel Charges” tab of Evolution
Step 3. Advise the caller that the travel protection premium is non-refundable.
Step 4. Notate in the comments section, the above steps. AND IF PAX HAS Tripmate, adviser them to call and submit a claim ASAP.
AND
24 hours from booking saved, (31-120 days PTD get a 24 hour hold)
List 4 types of windows/balconies that can be found on the Viking river cruise ships...
AND
What are two major benefits to river cruising vs ocean cruising in the industry in general?
What are:
Large picture windows; Half height picture windows; French Balcony floor to ceiling sliding glass door with railing; Wrap-around Veranda's.
AND
answers will vary.
a) Residents of which Country CANNOT be sold Trip Mate travel protection as of 11/1/2021 and
b) What company do we refer them to use?
AND
What do newly referred passengers and referrer passengers get in terms of compensation? BE specific.
a) Who are: Residents of Canada
b) Manulife.
AND
Referred: 100 pp credit off gross as soon as they provide referrer customer number.
Referrer: 100 pp voucher off next cruise once referred fills out GIF.
Explain what a 'cruise-tour' is and name 4 of them on our rivers.
AND
3 VERY IMPORTANT things we must disclose to guests travelling on our Magnificent Mekong itinerary...
A cruise-tour is an itinerary we offer that combines a land portion (hotel stay in a city) AND a river itinerary. Paris to the Swiss Alps; Cities of Light; Elegant Elbe; Mag Mekong to name a few...
AND
1) paxs must be fit to travel (i.e) no wheelchairs; can walk at least 200 meters in humid conditions and on rough terrain.
2) Must have medical insurance. (Either through trip mate normally, or can purchase medical only for $75 pp. If done on their own, they need to submit insurance plan number to us to verify).
3) Have a double Entry Visa for Vietnam.
Describe a re-positioning cruise and name an example we have on our ocean itineraries.
AND
explain the difference between a butterfly-cruise AND combo cruise
AND
name an example of a pre-made viking combo/butterfly cruise.
It's a cruise that's main objective is to get the ship from one major port to another over a long distance. It's has passengers on it, with a lot of days at sea, but with some obscure port stops along the way. Trade Routes of the Middle Ages is an example.
AND
butterfly cruises are on different ships and may have days/weeks in between itin's. Combo cruises you are on the SAME ship, but may change cabins.
AND
Rhine + Viking Shores and Fjords; European Sojourn; Frances Finest.
When's the last moment guests on a confirmed booking can revise their cruise date/itinerary without cancellation penalties...
a) under regular policies.
b) Risk free 3 or 4 policies
AND
IF a confirmed guest wants to replace one guest on their booking, what do you advise?
a) up to 120 days or MORE prior to departure
b) up to 14 days prior to first flight
AND
advise cancellation process for said guest not going, wait for cancellation confirmation email, call in and add second guest (replacement) to booking
Name 2 major reasons Viking is a major leading company in the RIVER cruising industry?
AND
What are two advantages to sailing on a VIKING OCEAN cruise versus a competitor?
Destination focused EVERYTHING; New, modern, sleek ships; Largest fleet (river)/ Growing fleet (ocean); Edutainment/cultural onboard enrichment curriculum; the Viking Way Shorex program; Award winning staff.
AND
ANSWERS WILL VARY but could include:
port fees and taxes included; included beer and wine with lunch and dinner; destination dining with no fees; ALL veranda staterooms; More time at port; included shorex at every port.
Name 2 distinct difference between PLT and RSK free vouchers.
Think: When would a guest receive a PLT voucher VS RSK free voucher? Value? Terms?
AND
Name a couple of key differences between Risk Free 3 versus Risk Free 4
1.PLT - When Viking cancels a sailing and they choose the voucher over the refund VERSUS RSK- when GUEST cancels before departure and chooses voucher over standard cancelation penalties.
2.PLT's are worth more (125% or 110%) and have cash value if unused and allowed to expire (meaning they could get their original 100% refund).
AND
- it depends when the bookings were made (RSK 3 = Mar2021 - Oct2021; RSK 4=Nov2021 - June-2022) and
- RSK 4 will only qualify if their next trip was in 2022.