Policy
T or F: If you find SSI you should hand it over to a TSA supervisor.
False
Sarah has PreCheck, 10 year old Susie does not. What screening lane should you take them to?
PreCheck
“Try again. We couldn’t find you”
Troubleshooting techniques and attempt multiple biometrics.
7 Forms of ID
Drivers License, State ID, Passport, Passport Card, Global Entry Card, Military ID, Permanent Resident Card
What is STAAND?
Selectee, TSA PreCheck, Airport, Airline, Name, Date
When you have a SSSS, the first person you notify is:
The member
Iris
Ask member for the correct BP, typically they gave you the wrong one.
T or F: Member cancelled 2 years ago. They must visit an enrollment center prior to using the CLEAR lane.
False, all they need is a payment update.
No.
Who accepts the terms and conditions during enrollment?
The member
Tom has Standard, 10 year old Susie has PreCheck. What screening lane do you take them to?
Standard
Name Mismatch
Acknowledge the name mismatch, request the member take out their ID for TSA, escort to TDC for a manual ID check.
After failing the 2nd Identity Quiz, what do you tell the member?
The enrollment cannot be completed, but they can come back in 24 hrs to re-attempt
What is C&C and what does it mean?
Confer and Concur. Let TSA know we have a verified CLEAR member for physical screening
What is a privacy policy?
How a company’s handles personal information
Can a 17 year old minor use the CLEAR lane without a parent present if the parent has CLEAR?
No, a member must be present.
Photo No Match
Click the photo, report as no match. Attempt another biometric to find member.
What all can we update on an account post enrollment?
Biometrics, Name, Photo, Payment, and add family
Steps to a SSSS
Highlight, Hold, Inform member, inform manager, verify, stamp/initial, manager escorts to TDC.
Do not allow any CLEAR members to enter or leave the lane, Notify your managers, Inform the members that airport operations have stopped.
What does it mean if a LEO is looking for KCM?
A Law Enforcement Officer is looking for the Known Crew Member Entrance into the sterile area.
BP not Signed
Request the member refreshes their app and pulls up the most up to date BP. Typically occurs when they screenshot BP days ago
Why would the system prompt for a SSN?
When an unverified member attempts to follow a verified member into physical screening.