Systems
Which system routes work to the correct area for processing?
AWD
What kind of life insurance products are final expense?
Whole Life
What does NIGO stand for?
Not In Good Order
Determine the department responsible for the following function:
Handles a call from a life insurance agent to satisfy an outstanding requirement.
Contact Center
What is the contestability period? How long is the contestability period?
Period of time that a company con contest a claim on the policy for material misrepresentations. 2 years
How can you identify a final expense case in AWD by the tagline?
LIFEAPP24
What are the three final expense products we service?
Immediate Solution, 10-Pay Solution, Easy Solution
How long does the agent have to get information to us after the case is deemed NIGO before it closes?
2 weeks
Determine the department responsible for the following function:
Orders a medical exam to help better assess the risk the insured poses to the company.
Underwriting
What is the AWD business area that Final Expense work is processed in?
NBU
Which system, run through Microsoft Access, runs with CK4 and is where client information can be viewed/updated?
ATLAS
Which rider can be exercised prior to the insured's death and can be used to pay for medical expenses or nursing home expenses as a result as a result of a medical condition from an injury or illness as determined by a physician?
Accelerated Death Benefit Rider with Nursing Home Option (ABRNH)
Determine if the situation is NIGO:
Form number on page 2 is missing/illegible but all the other form numbers are legible
IGO, form number must be legible on a least half of forms
Determine the department responsible for the following function:
Handles inquiries regarding an agent's compensation
Commissions
Which button on the phone would be utilized to send a caller to another department?
Transfer
Besides customer service, where can agents go to find and print forms?
Agent portals (website)
What's is the best rate class available for the Easy Solutions product?
Graded (only)
Determine if the situation is NIGO:
Premium is off by more than $5
NIGO
Determine the department responsible for the following function:
Reviews a case where the client is replacing an existing life insurance policy.
Replacement Compliance
What is the draft date for someone who is paying with SSBO option B?
3rd of the month
If the briefcase is in a NIGO status and you receive the information needed, what needs to be done on the case?
Note the information, flip the briefcase to follow up, receive the requirement
Which product has Uni-smoker rate classes?
Easy Solution
Determine if the situation is NIGO:
Premium is off by more than $5, but only because of a difference in rate class between part A2 and Page 3
No, if the only reason it is more than $5 off is because of a difference in the quoted rate class from A2 and page 3, the case is still IGO (per module)
Determine the department responsible for the following function:
Works with a 3rd party vendor to obtain medical records from the insured's doctor
Underwriting Support
What is the application form number for a 46 year old who is purchasing insurance in the state of Iowa?
L122 1012T