Final 1
This is the CIC call code that is entered into the action box to do a move out
What is CMO
This information needs to be entered before making any changes or updates on the Reference data screen during a move out
What is the Move out date
These four fields need to be confirmed/filled in during a move out
What is the forwarding address, forwarding phone number, adopt standard address and move out per (customers name)
This needs to be added and this needs to be changed for a move out for an Estate
What is adding The Estate of and change the dunning to FD
This is the best question to ask if the customer is unsure what day to close their account
What is, when do you hand over the keys
This can be done by anyone, but a forwarding address cannot be taken if the person is not listed
What is close an account
This is the CIC call code that is entered into the action box to do a move in
What is CMI
Premise notes and premise history is checked for this during a move in
What is to determine if the customer appears to be switching names to avoid debt or disconnection
This is where you enter the dog information on the reference data tab during a move in
What is the meter reading notes
This is where you enter authorization for someone to listed as authorized on an account other than a spouse or roommate
What is the communication instructions
This is the line you need to start your move out/in transaction
What is the premise line 'create move out/in'
This needs to be asked for/updated during a move in on the reference data tab
What is landlord/owner information
A yellow triangle on the contract line means this
What is a future dated move in
This needs to be done for an existing AN customer that has had perfect payment history for nine months and is moving to a premise with higher consumption where a Security Deposit is being asked for
What is waive the security deposit
The first step when issuing a reconnection order is to put this in the clipboard
What is the premise
What button do you click on in the action box to issue a reconnection order
What is the Orders tab
What order type do you select when issuing a reconnection
What is reconnect credit
What activity type do you select when issuing a reconnection when the service was disconnected for no application being received
What is non-sign
These two fields need to have information in them to bill a reconnection order
What is the Material field and the Order Quantity
This is the Material code for a reconnection charge
What is B5000
This needs to be in the clipboard prior to transferring an amount from one account to another
What is the from account number
These two fields need to be filled out in the transfer items screen (after you have entered TFRI)
What is the to account number and the Transfer reason
JOHN/P PAID $587.95 @ RBC, ADVISED F/S & NSD, ISSD REC - would be the prefect contact for this
What is reporting a payment for reconnection
Residential Low Income customers can receive a free ESK if the income is below this
What is a predefined threshold according to Statistics Canada’s Low Income Cut Off (LICO) scale
This is the maximum number of accounts that as an agent we can establish on Collective invoicing
What is three